Clinic Coordinator Endoscopy

Transformationunitgm; Manchester; On-site; GBP 24,000 - 26,000; Part time

Job summary

A leading NHS Trust in Manchester seeks a Clinic Coordinator for the Endoscopy team. The ideal candidate will support scheduling and patient interactions, ensuring a smooth administrative process while working in a fast-paced healthcare environment. Previous experience in a clinical setting is valued, with flexible work hours anticipated.

Qualifications

• Previous waiting list management experience required.
• Experience in an acute hospital setting is desirable.
• Competent communication with patients and healthcare staff.

Responsibilities

• Manage patient scheduling and diagnostic pathways.
• Communicate effectively with consultants and staff.
• Handle patient correspondence and administrative tasks.

Skills

Excellent interpersonal skills

Computer skills

Education

Educated to GCSE level or equivalent

Tools

Microsoft Office

IPM Patient Administration System

Job description

Main area Endoscopy Grade NHS AfC: Band 3 Contract Permanent Hours Part time - 22.5 hours per week (To work 22.5 hours Monday to Sunday (Mainly weekday but weekends may be needed in the near future) pls note this will be an 8am start.) Job ref 349-MRI-6730655-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site Manchester Royal Infirmary Town Manchester Salary £24,625 - £25,674 per annum (pro rata) Salary period Yearly Closing 19/06/2025 23:59

Clinic Coordinator Endoscopy

NHS AfC: Band 3

Job overview

We are looking for a self-motivated, highly organised individual to join our Endoscopy Booking team supporting the endoscopy service in day to day office functions including, scheduler management, telephone handling,

You must be hard working, possess good oral and written communication skills, have good computer skills and be flexible to the needs of the department. Previous clerical experience, preferably in a healthcare setting, would be desirable. This post is varied and we therefore seek a self motivated person with good communication, organisational and interpersonal skills.

Please note we cross cover across Trafford General Hospital, Wythenshawe and North Manchester.

Main duties of the job

Ensuring patients are on the correct 6-week diagnostic pathway, validating this and amending as necessary, and to deal with patients who wish to change or cancel their appointments.

Booking patients into clinic lists in accordance with 6-week diagnostic time-frames and in line with patient access policy.

Liaising with consultants with regards to case-mix, additions to lists and list changes.

Liaising with other disciplines, staff and departments ensuring relevant information is communicated in a timely manner and to act in a professional and polite manner at all times;

Audiotyping of patient letters

Dealing with internal and external mail;

Ensuring that there is adequate provision of stationery (e.g. patient information leaflets);

Adapting positively to change when new booking methods or working practice guidelines
are introduced;

Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given;

Working for our organisation

MFT is England’s largest NHS Trust with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail] .

We’re looking forward to hearing from you!

Person specification

Qualifications

• educated to GCSE level or equivalent , Equivalent experience also considered

Experience

• Previous waiting list management experience
• Experience working in an acute hospital setting
• Experience of dealing with members of the public
• Working as part of a team
• Appreciate the needs of patients, carers and healthcare staff
• Experience of working directly with consultant staff

Skills

• Competent in the use of Microsoft Office
• Competent use of the IPM Patient Administration System or similar
• Excellent interpersonal skills in order to liaise with clinicians, senior managers, and clerical staff
• Able to react to unpredictable issues; reprioritising own workload

knowledge

• • familiarity with waiting list administrative procedures and policy issues
• • knowledge of Caldicott guidelines and Data Protection

personal attributes

• • adaptable and flexible approach to working (e.g. providing cover for other
• • confident dealing s) with a range of people both internal and external to the organisation
• • resilient working under pressure

Knowledge

• Familiarity with waiting list administrative procedures and policy issues
• Knowledge of IPM PAS (or equivalent)
• Understanding of medical terminology
• Knowledge of Caldicott guidelines and Data Protection

Personal attributes

• Resilient working under pressure
• Use of initiative to solve problems
• Adaptable and flexible approach to working (e.g. providing cover for other
• Confident dealing s) with a range of people both internal and external to the organisation
• Enthusiastic, confident with a positive attitude
• Self-starter and highly motivated – able to work to tight deadlines
• Tactful and diplomatic
• Commitment to self development
• Evidence of ongoing personal development

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Natalie Clarke Job title Administration Manager Email address [e-mail] Telephone number 0161 701 8884 Additional information

Rachel Harper - Team Leader 0161 7012589