Clinic Coordinator - Outpatients

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a dynamic team at a leading NHS Trust in Manchester, where you will play a vital role in facilitating patient care as part of the Out Patient Coordinators Team. This position offers the opportunity to enhance your skills in administration and customer service while contributing to a first-class healthcare experience for patients. With a focus on personal development and a supportive work environment, you will help ensure efficient clinic operations and patient satisfaction. If you are passionate about healthcare and excel in communication and organization, this role is perfect for you.

Qualifications

• Strong communication and organizational skills are essential.
• Experience in administration and customer service is preferred.

Responsibilities

• Coordinate clinic schedules and manage patient appointments.
• Provide excellent customer service at the reception and on the phone.
• Assist in training new staff and maintain patient records.

Skills

IT skills

Communication skills

Organizational skills

Administration experience

Customer service

Education

Good numeracy and literacy skills

Job description

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Main area: Dental Grade Band 3

Contract: Permanent

Hours: Full time - 37.5 hours per week (Monday - Friday 08:45-17:00)

Job ref: 349-EAD-6710160*

Site: UDHM

Town: Manchester

Salary: £24,071 - £25,674 per annum, pro rata

Salary period: Yearly

Closing: 31/12/2024 23:59

Job overview

We are looking for a dynamic individual to join our Out Patient Coordinators Team based at University Dental Hospital within Manchester University NHS Foundation Trust. Duties will include facilitating appointment bookings for patients as well as covering the out patient phone lines and clinic reception as required.

You should have good IT skills, be an excellent communicator and be able to prioritise your own workload. You should also enjoy working with people to provide a first-class service.

You will ideally have administration experience, good communication and organisational skills. You must be able to use your own initiative, be flexible and work independently.

In return, personal development will be encouraged through in-house training and yearly appraisals.

Main duties of the job

• Responsible for the preparation, co-ordination and cancellation of clinics, including ensuring the booking, cancelling (and re-booking) of new and follow-up appointments, arranging appropriate tests (as required), locating and retrieving medical records, etc.
• Undertake validation of out-patient clinics.
• Provide a telephone service, answering and recording incoming calls, relaying queries and messages as necessary, whilst liaising with other departments.
• Oversee the provision of a customer-centric reception service, communicating effectively with staff and patients, dealing with enquiries and/or complaints both in person and on the telephone.
• Assist in the induction training of new staff members and the day-to-day supervision of staff in general.
• Contribute to best practice and assist in developing working practice in the team to deliver efficient and effective services, ensuring Trust priorities including 18 week pathway.
• Prioritise and distribute work as a result of receiving mail as appropriate.
• Contribute to the maintenance of appropriate stock and non-stock items.
• Responsible for creating and maintaining patient records within the clinical area and ensuring their appropriate availability.
• Collate, file and photocopy documents including letters, investigation results, blood reports, etc.
• Locate and request any missing notes from appropriate locations, liaising with departments as required.

Working for our organisation

MFT is one of the largest NHS Trusts in England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

We’re looking forward to hearing from you!

Person specification

Qualifications

• Good numeracy and literacy skills

Experience

• Ability to prioritise and work to deadlines

Employer certification / accreditation badges

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.