Clinic Coordinator

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Manchester University NHS Foundation Trust is seeking a Clinic Coordinator to support the Northern Contraception, Sexual Health and HIV Service. The role involves managing patient records, coordinating clinics, and providing excellent customer service. Ideal candidates will have strong communication skills and the ability to manage administrative tasks effectively.

Qualifications

• Previous experience dealing with patients or customers.
• Good level of computer literacy.
• Ability to work calmly under pressure.

Responsibilities

• Manage patient records and ensure their availability.
• Coordinate and schedule clinic appointments.
• Provide reception service and communicate effectively with patients.

Skills

Communication

Organization

Customer Service

Education

Good standard of general education

Tools

Clinical and corporate systems

Job description

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The Northern Contraception, Sexual Health and HIV Service are looking for an experienced Assistant Medical Secretary/ Clinic Coordinator to join our fantastic team.

The post is be based at The Hathersage Centre however flexibility to travel across The Northern Service is essential.

Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.

Essentially, we are looking for a good standard of general education along with previous experience of dealing with patients or customers, and a good level of computer literacy.

We would expect the candidate to be a good team player with a flexible approach to work, providing assistance to your colleagues and cover for sickness and annual leave, helping to ensure an effective administrative service at all times.

The working pattern is Monday to Friday with some Saturday morning cover required when needed.

Contribute to the provision of a customer based reception service, communicating effectively with patients, staff and visitors, and ensuring their needs are met.

Where appropriate, prepare, co-ordinate, cancel and re-book clinics / appointments.

Where appropriate, undertake the validation of outpatient clinics.

To assist in arranging procedures, investigations, appointment and admissions and, where appropriate to the speciality, maintain waiting lists using initiative and judgement, working to Trust priorities and deadlines including 18 week pathway, liaising with departments and

external bodies as appropriate.

Responsible for creating and maintaining patient records, ensuring their appropriate availability.

Use appropriate tracking system for patient records.

Undertake data input to clinical and corporate systems, ensuring that timely updates are made.

Provide upon request statistical data for audit and research purposes, including the preparation of reports, documents, spreadsheets, presentations etc.

Inform patients of test results.

Direct patients to appropriate services

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Jo Cooper Job title: Administration Manager Email address: [e-mail] Telephone number: 01617011540

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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