Patient Care Coordinator / Patient Services department

Millbank Holdings; Runcorn; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare company is seeking a Patient Care Coordinator to join their dedicated team. The role involves managing patient care coordination, ensuring efficient service delivery, and maintaining communication with patients and health professionals. Ideal candidates will have strong customer service and administrative skills, enabling them to handle sensitive situations effectively.

Qualifications

• Experience in customer service, phone or face-to-face.
• GCSEs in Maths & English at grade C or above.
• Ability to work under pressure and express empathy.

Responsibilities

• Contacting patients to ensure therapy needs are met.
• Processing orders and monitoring stock levels.
• Liaising with patients, hospitals, and pharmacy.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Empathy

Education

GCSE in Maths

GCSE in English

Customer Service NVQ

Tools

Salesforce

Job description

Are you passionate about making a real difference in patients lives through direct and meaningful care coordination?

Do you want to join a Global leader and be a part of a highly respected Healthcare company?

Would you like to join a close-knit team of healthcare professionals in a patient focused setting?

The Opportunity

Due to internal restructuring, we are looking for a Patient Care Coordinator. As Patient Care Coordinator you would be responsible for providing a Homecare delivery service to their Homecare group. Your main focus will be taking responsibility for ensuring a professional and courteous service in maintained at all time.

Your duties and responsibilities will be

• Ensuring patients are contacted on their planned call date and ensuring the accurate processing of their therapy requirements
• Liaising with the Trust whilst responsible for ensuring the care of the patient is maintained constantly
• Ensuring all planned calls and sales orders are processed in a timely manner on the correct day
• Monitoring patient s ordering levels, ensuring the patient is not under stocked or overstocked whilst adhering to stock compliance
• Arranging out of schedule and same day deliveries for urgent stock
• Liaising with patients and hospitals to reschedule deliveries where required and providing the Distribution provider with updates when deliveries are to be returned back to site
• Ensuring the distribution report is actioned daily
• Handling incoming calls and emails
• Logging all queries/quality issues onto Ulysses
• Ensuring Pump compliance is maintained, arranging services when due
• Liaising with Pharmacy for queries relating to prescription availability

You will have the following qualifications & experience

• Customer service experience, either phone based or face to face is essential
• Excellent administration skills to ensure accurate information for all registrations of new patients and deactivations
• Excellent communication skills and the ability to deal with all aspects of queries, including difficult and sensitive situations
• Ability to work under pressure in a fast-paced environment
• Able to express empathy to our patients and their families or carers and understand their needs
• Interpersonal skills
• Clear and concise telephone skills and strong attention to detail
• GCSE in both Maths and English at a grade C or above (or equivalent) or a Customer Service NVQ
• Able to work co-operatively with colleagues and align your work effectively with other departments

It s great if you also have the following

• Salesforce experience

Get in touch now

If you re seeking a new opportunity and think you have the experience then apply today or contact Josh Egerton.

Millbank Holdings Ltd is an equal opportunities employer and respects diversity.
We welcome applications from all suitably qualified persons who are eligible to live and work in the UK.
Millbank is proud to be a member of the Disability Confident Scheme .
Millbank operates as an Employment Agency and Business.