Clinic Coordinator

Thérapie Clinic; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Uncapped earnings

Laser hair removal

EmSella access

Staff discount

Family discounts

Fertility discounts

Optilase discounts

Laser eye surgery

Career progression

Paid training

Birthday leave

Longevity bonus

Employee assistance

Job summary

Thérapie Clinic in London is seeking a Clinic Coordinator at the Clapham Junction Clinic to ensure an exceptional client journey from first contact to follow-up. You will support client satisfaction, drive revenue goals, and manage a high-performing diary system with upsell opportunities.

As part of our team, you will handle online reviews, stock management, and smooth check-in/check-out experiences, while promoting our skin and aesthetic services.

Qualifications

• Qualified Beauty Therapist.
• Proven experience in client experience management, customer service, or a similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.

Responsibilities

• Deliver outstanding client service from first contact to follow-up
• Proactively manage online reviews and resolve complaints efficiently
• Maximise clinic efficiency through smart diary and booking management
• Manage stock accurately, including AWI deductions
• Drive and convert consultations with strong upselling and cross-selling
• Meet KPIs for consultation success, walk-in conversions, and average spend
• Ensure a seamless check-in/out journey for every client
• Promote skin consultations and identify upsell opportunities via forms
• Track AWI stock, ensure clinical room standards, and handle client retention calls

Skills

Qualified Beauty Therapist

Client experience management

Customer service

Communication skills

Analytical problem solving

Multitasking

Job description

Thérapie Clinic is the fastest-growing Aesthetic Medical Clinic in Europe, with 75 locations across Ireland, Northern Ireland, Great Britain, and New York City.We are delighted to be hiring for aClinic Coordinator in our Clapham Junction Clinic. In this very exciting new role at ThérapieClinic, you will be responsible for ensuring an exceptional client journey by supporting client satisfaction, revenue goals and salesperformance.

We want people to ‘Do their best work at Thérapie,’ and as part of the Clinic Team, you will be integral to creating that environment and culture. At Thérapie, we offer fantastic perks, including continuous training and development, annual leave, uncapped commission, staff discount, and many more wonderful benefits, which are listed at the end of the job specification!

Key Responsibilities

Client Satisfaction

Deliver outstanding client service from first contact to follow-up

Proactively manage online reviews and resolve complaints efficiently

Revenue Growth

Maximise clinic efficiency through smart diary and booking management

Manage stock accurately, including AWI deductions

Drive and convert consultations with strong upselling and cross‑selling

Meet KPIs for consultation success, walk‑in conversions, and average spend

Ensure a seamless check‑in/out journey for every client

AWI Performance & Growth

Promote skin consultations and identify upsell opportunities via forms

Track AWI stock, ensure clinical room standards, and handle client retention calls

Qualifications and Skills

Qualified Beauty Therapist

Proven experience in client experience management, customer service, or a similar role.

Excellent communication and interpersonal skills.

Strong analytical and problem‑solving abilities.

Ability to manage multiple tasks and priorities in a fast‑paced environment.

INDHP

Over to the best part, the Perks!

Uncapped Earnings

With our uncapped commission structure, the sky's the limit!

Uncapped Earnings

With our uncapped commission structure, the sky's the limit!

Treat Yourself

Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.

Treat Yourself

Enjoy free laser hair removal, Free EmSella and generous discounts on our skin, AWI and body treatments – because our skin maestros deserve the best.

Share the Love

Avail spouse and family discounts, spreading the joy of Thérapie.

Share the Love

Avail spouse and family discounts, spreading the joy of Thérapie.

Sisterly Love

10% off Thérapie Fertility & Optilase treatments – because family helps family.

Thérapie Fertility

We offer one free treatment cycle of IVF/ICSI/RIVF to all team members after they have been with us for 2 years.

Optilase Eye Clinic

We offer free laser eye surgery to all team members after they have been with us for 2 years.

Optilase Eye Clinic

We offer free laser eye surgery to all team members after they have been with us for 2 years.

Skin Royalty

Discounts on leading skin brands & treatments (Murad, Skin Theory).

Skin Royalty

Discounts on leading skin brands & treatments (Murad, Skin Theory).

Career Pathways

Embark on a journey of career progression & management training – we believe in promoting from within!

Knowledge Oasis

Immerse yourself in a full week of paid training in our academy, where knowledge is power.

Knowledge Oasis

Immerse yourself in a full week of paid training in our academy, where knowledge is power.

Big Birthday Bash Leave

Enjoy an extra day off on your landmark birthdays to celebrate in style!

Longevity Bonus

Earn extra annual leave days after 2 years of dedicated service.

Longevity Bonus

Earn extra annual leave days after 2 years of dedicated service.

Employee Assistance Scheme

Access confidential support services for personal and professional well-being.

Employee Assistance Scheme

Access confidential support services for personal and professional well-being.