Clinic Admin Team Lead - Patient Experience & Ops

Spire Healthcare Limited; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

35 days leave

Pension plan

Spire for you

Wellness screening

Private medical insurance

Life assurance

Job summary

Spire Harrogate Clinic is seeking an Administration Team Lead on a permanent full-time basis, working 8:00-16:00 or 12:00-20:00, Mon-Fri with Saturday mornings as required. You will oversee reception and admissions, support a small team and drive admin improvements across the new clinic.

Join a dedicated team delivering outpatient and day-case services across specialties, with a focus on patient experience and efficient administration to support clinicians and staff.

Qualifications

• Proven leadership experience in a customer-focused admin role.
• Experience with absence and performance management using 1:1s and appraisals.
• Willing to be hands-on and lead by example while performing management duties.

Responsibilities

• Work varied reception and admissions shifts in a hands-on capacity, supporting and overseeing the team.
• Manage time cards, sickness, annual leave, and other absence while ensuring optimum cover.
• Prepare rotas, flex staff in line with business requirements and within budget targets.
• Set annual objectives for each team member, hold and document regular 1:1s and team briefs.
• Achieve KPI targets.
• Carry out departmental audits and ensure compliance, including DSE, Health and safety and staff training.
• Represent the department at meetings such as Patient Experience and Infection control, driving improvements and changes.
• Resolve patient complaints related to the reception service or escalate appropriately.

Skills

Leadership experience

Customer service

Administration

Team management

Job description

Spire Harrogate Clinic is seeking an Administration Team Lead on a permanent full-time basis, working 8:00-16:00 or 12:00-20:00, Mon-Fri with Saturday mornings as required. You will oversee reception and admissions, support a small team and drive admin improvements across the new clinic.

Join a dedicated team delivering outpatient and day-case services across specialties, with a focus on patient experience and efficient administration to support clinicians and staff.