Client Transport Coordinator

Kent County Council; Aylesford; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

Kent County Council is recruiting for a Client Transport Coordinator in Aylesford. You will coordinate transport for children and adults with Special Educational Needs, arranging suitable services from taxis to buses and managing related contracts.

You will work with suppliers and clients, identify opportunities for improvement, and handle admin tasks using bespoke ICT systems. The role requires strong organisational skills and customer-facing communication in a busy environment.

Qualifications

• Customer service experience, with ability to communicate clearly with diverse groups.
• Organised approach to transport planning and scheduling.
• Self-motivated and able to manage workload in a busy environment.

Responsibilities

• Arrange transport for children and adults with Special Educational Needs (SEN) using taxis, minibuses, coaches or buses.
• Identify space on existing services or purchase new services via the portal; manage contractual agreements.
• Carry out admin tasks using bespoke ICT systems and liaise with internal and external colleagues for focussed activities.

Skills

Customer service

Communication

Organisation

Self-motivation

Job description

Here at Kent County Council, we've got big ambitions for our 1.6 million residents. It means that we do some challenging, varied and rewarding work, and we're always looking for ways to improve our services. That's where you come in. Joining the largest county in the UK, you'll help every child and adult on their journey - and continue your own.

As a Client Transport Coordinator, you'll have an incredibly varied role. You'll make sure that children and adults with Special educational needs have the right transport in place. Our clients attend over 400 different establishments within Kent and beyond and you'll be responsible for arranging the transport services that take them there, from taxis and minibuses to coaches and buses.

While you'll work collaboratively with a range of audiences, you'll also create positive working relationships with our suppliers and clients. Your insights mean that you'll identify any concerns and spot opportunities for improvement. As part of your daily routine you will; implement transport arrangements by identifying space on existing services, where necessary purchase new services using our unique portal, manage contractual agreements, carry out admin tasks using bespoke ICT systems, or engage with internal and external colleagues to undertake focussed activities.

To succeed, you'll be organised, passionate about supporting the people of Kent, and have keen eye for transport. And as a real people person with customer service experience, you'll be confident talking to different people in potentially challenging situations. Plus, you'll be self-motivated, work well in a busy environment and enjoy the freedom of managing your own workload.

In return, you'll enjoy an excellent work-life balance, have access to great rewards via our exclusive schemes and have the opportunity to be part of a range of clubs. You'll work 37 hours per week, ranging between 08:00-16:00 and 09:00-17:00 on a rota alongside team members.

This post is subject to a Basic Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.

Location Aylesford Highways Depot, St Michael's Close, Aylesford, United Kingdom, United Kingdom