Client Technology & Operations Associate

Sunblink; Southampton; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Sunblink, based in the United Kingdom, seeks an early-career professional to join its team in a hybrid Southampton setup. You will support client technology and operations, coordinating projects and learning from the Co-Founder, with opportunities to lead changes and explore AI-driven automation as your knowledge grows.

You do not need to be an IT expert; curiosity, problem solving, and a willingness to learn are valued as you build a career across recruitment technology, automation, and

Qualifications

• Experience in an office environment and a genuine desire to learn.
• Strong interest in technology to improve business processes and workflows.
• Good problem-solving skills and a practical, logical approach.
• Excellent communication skills and confidence when working with customers and suppliers.
• Strong organization and the ability to multitask and manage competing priorities.
• Interest in project management and seeing tasks through from start to finish.
• Proactive, customer-focused approach with ownership and problem resolution.
• Good judgement and the confidence to make decisions independently as knowledge grows.
• Comfortable using Microsoft Office and learning new systems.
• Experience coordinating projects, process improvements, automation or AI tools.

Responsibilities

• Act as a first point of contact for customer technology and operational queries, taking ownership through to resolution and using good judgement to determine what can be resolved directly, what requires support from a technology provider and what needs to be escalated internally.
• Take ownership of multiple customer requests, projects and priorities, proactively following them through to completion while maintaining accurate records and follow-ups.
• Provide first-line support and liaise with technology providers where specialist assistance is required.
• Coordinate and project manage technology changes, upgrades, integrations and new system implementations.
• Keep customers informed of progress and ensure projects are delivered effectively and with minimal disruption.
• Explore how emerging recruitment technology, AI and automation can improve customer workflows, efficiency and productivity, helping Sunblink and its customers understand and adopt new opportunities.
• Proactively identify technology and workflow improvements that could increase customer efficiency and productivity.
• Identify opportunities to improve Sunblink's own internal technology, systems and workflows, and help implement changes that improve efficiency and the way our team works.
• Troubleshoot technology issues experienced by the Sunblink team, working closely with colleagues to understand and resolve problems directly or, where necessary, coordinating with the relevant technology provider for additional support.
• Manage multiple customer requests, projects and priorities while maintaining accurate records and follow-ups.

Skills

Office environment experience

Interest in technology

Problem solving

Communication skills

Multitasking

Project management interest

Ownership and initiative

MS Office

Recruitment industry exposure

CRM/ATS familiarity

Tools

CRM systems

ATS

Recruitment software

Job description

Sunblink, based in the United Kingdom, seeks an early-career professional to join its team in a hybrid Southampton setup. You will support client technology and operations, coordinating projects and learning from the Co-Founder, with opportunities to lead changes and explore AI-driven automation as your knowledge grows.

You do not need to be an IT expert; curiosity, problem solving, and a willingness to learn are valued as you build a career across recruitment technology, automation, and