Client Technical Manager

ZipRecruiter; London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading broker in London seeks a Client Technical Manager to support specialist teams. The role includes producing compliance documentation, liaising with clients, and monitoring insurance renewals. Ideal candidates will have relevant experience in the insurance sector and strong communication skills. Join an innovative team striving to revolutionize the industry.

Benefits

Flexible benefits package

Employee development opportunities

Hybrid working model

Qualifications

• Experience in insurance/financial services environment.
• Experience preparing a London Market Reform Contract.
• Knowledge of London Market processes and terminology.

Responsibilities

• Producing Market Reform Contract and endorsements compliant with guidelines.
• Liaise daily with Brokers and Client Services Executives.
• Monitor renewals and assist brokers with documentation.

Skills

Computer Literacy

Verbal Communication

Written Communication

Data Entry Skills

Time Management

Integrity

Team Work

Education

At least 5 A-C Grade GCSE’s including English and Maths

Insurance qualifications e.g. CII

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Who We Are

Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination, make an unquestionable difference.

Driven by independence, we make decisions for our team and clients, not external shareholders - inspiring action, challenging the status quo and seizing opportunities along the way. At Consilium, excellence is not a destination but a journey we undertake together.

At the heart of Aventum are our people. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives with a shared dedication to revolutionising the insurance industry for the better.

The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their individual needs.

Employee development is key to the ongoing development of Aventum on the whole. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in the continuous desire of our people to learn and challenge themselves.

Role Summary

Client Technical Managers form part of our specialist teams supporting specific lines of business.

Role Accountabilities

• Producing Market Reform Contract and Endorsements or other required documentation which are compliant with current London Market guidelines
• Using internal and external tools to ensure that documentation contains the correct clauses, conditions, taxes etc for that jurisdiction.
• Ensuring that documents are peer reviewed before being sent to markets and clients.
• Liaise with Brokers and Client Services Executives on a daily basis to ensure that client instructions are adequately actioned.
• Liaising with clients and insurers where required in a professional and timely manner.
• Monitoring renewals and assisting Brokers with ensuring that these are invited and completed in good time.
• Full monitoring of risks (new and renewal) through their life cycle to file closure.
• Inputting & updating policies on in-house systems in an accurate and timely manner.
• Maintaining the company’s electronic filing system in a timely and accurate manner.
• Assist Client Services Executives and IBA with resolving any issues relating to payments to the markets or from clients.
• Using PPL to bind orders or endorsements as required by your team.
• Management of in-house schemes where required, ensuring bordereaux are up to date and all data recorded is accurate.
• Carrying out reviews to ensure the quality of both personal outputs and those of the wider team.
• Provide any necessary ad hoc support to Team Lead and other team members as needed.
• Providing and undertaking training as required by your line manager.
• Any additional duties as assigned.

Role Requirements

• Experience in an insurance/financial services environment ()
• Experience preparing a London Market Reform Contract ()
• At least 5 A-C Grade GCSE’s including English and Maths
• Insurance qualifications e.g. CII ()
• Knowledge of London Market processes and terminology ()
• Previous data entry and reconciliation experience

Skills and Abilities

• High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.
• Ability to multi task, manage conflicting priorities and work well under pressure.
• Able to build trust by operating with integrity and professionalism.
• Team worker with the ability to work on own initiative.
• Solid data entry skills with the ability to identify numerical errors.
• Excellent verbal and written communication.

Management Duties

• No

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime the FCA and Aventum expects that:

1. You must act with integrity

1. You must act with due skill, care and diligence
2. You must be open and cooperative with the FCA, the PRA and other regulators.
3. You must pay due regard to the interests of customers and treat them fairly.
4. You must observe proper standards of market conduct
5. You must act to deliver good outcomes for retail customers