Client Technical Manager - DUA

JR United Kingdom; Slough; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the insurance broker field is seeking a Client Technical Manager for their Delegated Authority team. This pivotal role involves producing contracts, ensuring client satisfaction, and maintaining compliance with industry standards. Ideal candidates will have extensive experience within the London Insurance Market and strong communication skills. Join a vibrant team and contribute to revolutionising the insurance industry.

Benefits

Competitive benefits package via flexible benefits platform

Employee development opportunities

Qualifications

• Experience working in Delegated Underwriting Authority within the London Insurance Market.
• Experience with Binding Authority documents and processes.
• Knowledge of London Market processes and terminology.

Responsibilities

• Producing Binding Authority contracts and ensuring compliance with London Market guidelines.
• Liaising with Brokers and Client Services Executives to action client instructions.
• Monitoring renewals and assisting brokers with these processes.

Skills

High computer literacy

Excellent verbal and written communication

Attention to detail

Ability to multi-task

Education

At least 5 A-C Grade GCSE (or equivalent) including English and Maths

Tools

Microsoft Word

Excel

Outlook

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Job Title: Client Technical Manager - DUA

Department: Operations

Location: London/Hybrid

Who We Are

Consilium, part of the Aventum Group, is an established Lloyd’s of London Broker that embodies a culture of inspiration and innovation. Powered by the commitment of our people, our united vision and collective determination, make an unquestionable difference.

Driven by independence, we make decisions for our team and clients, not external shareholders - inspiring action, challenging the status quo and seizing opportunities along the way. At Consilium, excellence is not a destination but a journey we undertake together.

At the heart of Aventum are our people. Our employees collaborate in dynamic, service-focused teams. Together, we strive daily to achieve our goals and objectives with a shared dedication to revolutionising the insurance industry for the better.

The Company offers a competitive benefits package via a flexible benefits platform. In addition to core benefits, employees can tailor their benefits according to their individual needs.

Employee development is key to the ongoing development of Aventum on the whole. We invest in our people, empowering them to grow their careers and advance within the Group. Our dynamic culture is rooted in the continuous desire of our people to learn and challenge themselves.

Role Summary

Client Technical Managers – Delegated Risk Solutions form part of our specialist Delegated Authority team.

Role Accountabilities

• Producing Binding Authority contracts, associated Reinsurance contracts and Endorsements or other required documentation which are compliant with current London Market guidelines.
• Using internal and external tools to ensure that documentation contains the correct clauses, conditions, taxes, etc, for that jurisdiction.
• Ensuring that documents are peer reviewed before being sent to markets and clients.
• Liaise with Brokers and Client Services Executives on a daily basis to ensure that client instructions are adequately actioned.
• Liaise with clients and insurers where required in a professional and timely manner.
• Monitoring renewals and assisting brokers with ensuring that these are invited and completed in good time.
• Full monitoring of risks (new and renewal) through their life cycle to file closure.
• Inputting and updating policies on in-house and external systems in an accurate and timely manner.
• Maintaining the company’s electronic filing system in a timely and accurate manner.
• Adherence to the company’s procedures relating to subjectivity tracking to ensure that these are actioned in good time.
• Assist Client Services Executives and IBA with resolving any issues relating to payments to the markets or from clients.
• Using PPL to bind orders or endorsements as required by your team.
• Management of in-house schemes where required, ensuring bordereaux are up to date and all data recorded is accurate.
• Carrying out reviews to ensure the quality of both personal outputs and those of the wider team.
• Provide any necessary ad hoc support to the Team Lead and other team members as needed.
• Providing and undertaking training as required by your line manager.
• Any additional duties as assigned.

Role Requirements

• Experience working in Delegated Underwriting Authority within the London Insurance Market
• Experience with Binding Authority documents and processes
• At least 5 A-C Grade GCSE (or equivalent) including English and Maths
• Knowledge of London Market processes and terminology
• Previous data entry and reconciliation experience

Skills and Abilities

• High computer literacy and intermediate use of Microsoft Word, Excel and Outlook.
• Ability to multi-task, manage conflicting priorities and work well under pressure.
• Able to build trust by operating with integrity and professionalism.
• Flexibility and willingness to take on additional responsibilities and work.
• Self-motivated.
• Team worker with the ability to work on own initiative.
• Solid data entry skills with the ability to identify numerical errors.
• Excellent verbal and written communication.
• Excellent attention to detail.

Management Duties

• No

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so we work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

FCA Conduct Rules

Under the Senior Managers and Certification Regime, the FCA and Aventum expects that:

• You must act with integrity
• You must act with due skill, care and diligence
• You must be open and cooperative with the FCA, the PRA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct
• You must act to deliver good outcomes for retail customers