Tenant Liaison Worker

Right There; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

People's Pension

Life Insurance

Cycle to work

Annual leave

Job summary

Right There in Glasgow seeks a compassionate housing support worker to assist individuals in temporary accommodation. You will help tenants manage day-to-day responsibilities, build trust, and connect people with services, while working with a team to promote stability and independence.

The role emphasizes person-centred, trauma-informed support, with duties including record keeping and collaboration with partner agencies to achieve positive outcomes for service users.

Qualifications

• Experience in housing or related support settings is desirable.
• Trauma-informed, person-centred and strengths-based approaches are advantageous.
• Comfortable working with individuals facing complex challenges.

Responsibilities

• Provide practical and emotional support to people living in temporary accommodation.
• Build trusting relationships based on individual needs, strengths and goals.
• Help people manage tenancy responsibilities, budgeting and appointments.
• Collaborate with colleagues and partner agencies to promote positive outcomes.
• Maintain accurate, respectful records in line with policy.
• Respond calmly to changing needs, risk and challenging situations.

Skills

Empathy

Communication

Organisation

Problem-solving

Teamwork

Job description

About The Role

Do you want to make a meaningful difference by supporting people in Glasgow to sustain safe, secure temporary housing and move towards positive, independent futures?

We are looking for a compassionate, motivated and practical individual to join our Short-Term Housing team in Glasgow. In this role, you will work directly with people who need support to manage their tenancy, build confidence, access services and take positive steps towards greater stability and independence.

You will be part of a supportive team that values dignity, inclusion and person-centred practice. Every day will bring opportunities to listen, problem-solve, advocate and help people make progress at a pace that is right for them.

Your Role

• Provide practical and emotional support to people living in temporary accommodation
• Build trusting relationships based on individual needs, strengths and goals.
• Support people to manage day-to-day tenancy responsibilities, budgeting and appointments.
• Work closely with colleagues, partner agencies and wider support networks to promote positive outcomes.
• Maintain clear, accurate and respectful records in line with organisational requirements.
• Respond calmly and professionally to changing needs, risk and challenging situations.

About you

We are interested in people who bring empathy, resilience and a genuine commitment to supporting others.

You will be a strong communicator who can build rapport with people from a wide range of backgrounds. You will be organised, able to manage competing priorities and confident working both independently and as part of a team.

• Experience in housing, private rented sector, homelessness, social care, community support, advice work or a related setting would be helpful.
• An understanding of trauma-informed, person-centred and strengths-based support would be an advantage.
• You should be comfortable working with people who may be facing complex challenges.
• You will bring a respectful, non-judgemental approach and a commitment to equality, diversity and inclusion.

If you are passionate about supporting people to feel safe, heard and able to move forward, we would love to hear from you.

Our offer

• The post holder will report to a Housing Team Lead and through them to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 9am and 5pm, depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work is Rosemount Business Park, Charles Street, Glasgow, G21 2QA. The role involves lone working and travelling in your own vehicle between properties and being out in the community. Lone working policy in place.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People's Pension provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme

About Us

We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.