IT Manager

Convey Law; Newport; On-site; GBP 50,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

40 days leave incl. holidays

Enhanced parental leave

Employee Assistance Scheme

Well-being & training

Job summary

Convey Law is seeking an IT Manager to lead the Group IT team in Newport. Reporting to the IT Director, you will drive operations, security and strategic IT projects across the Convey Group, including Convey365.

You will balance hands-on leadership with strategic collaboration to support growth and technology delivery. The role requires extensive experience in IT management, ISO27001 governance and a customer-focused approach to service delivery.

Qualifications

• Minimum 5 years in IT management or senior IT leadership.
• Experience owning ISO27001 and Cyber Essentials Plus.
• Proven leadership of a busy IT Service Desk and high-ticket volumes.
• Strong people management and team leadership experience.
• Experience managing IT suppliers, contracts, and budgets.
• Successful delivery of IT projects from technical and operational perspectives.

Responsibilities

• Lead and develop a busy IT Support team and ensure high-quality service delivery.
• Maintain ISO27001 compliance and audit readiness, including Cyber Essentials Plus.
• Act as central coordinator between IT, development teams, suppliers and stakeholders.
• Oversee supplier contracts, renewals, and IT asset lifecycle management.
• Lead projects from planning to delivery with risk and timeline management.

Skills

IT Management

ISO27001 & Cyber Essentials Plus

IT Service Desk Management

Team Leadership

Budget Management

Project Delivery

Stakeholder Management

Tools

Microsoft 365

Intune

Windows

AWS

Unifi & Fortigate networking

Job description

IT Manager

Application Deadline: 23 September 2026

Department: IT Support

Employment Type: Permanent

Location: Newport

Reporting To: IT Director

Compensation: £50,000 - £60,000 / year

Description

Are you an experienced IT leader who thrives on delivering exceptional IT services, leading high-performing teams and driving technology change? We're looking for an IT Manager to join the Convey Group IT team. Reporting directly to the Group IT Director, you'll play a key role in supporting the technology operations of Convey Law, while also contributing to strategic projects, infrastructure, security and service delivery initiatives across the wider Group, including Convey365, our sister Company who lead technology solutions that support our legal professionals. You'll help ensure the smooth operation of our IT infrastructure, strengthen cyber security, lead technical and business projects, and support the continued growth and success of our businesses. This is a fantastic opportunity for someone who enjoys combining hands-on technical leadership with strategic thinking, stakeholder management and continuous improvement within a growing technology-driven organisation.

Key Responsibilities

IT Operations & Service Delivery

• Lead and develop a busy IT Support team.
• Ensure high-quality service delivery and efficient resolution of technical issues.
• Manage escalated, complex, and high-priority incidents through to resolution.
• Analyse service desk trends and implement long-term improvements.
• Drive service standards, performance metrics, and operational excellence.

Cyber Security & Compliance

• Own and manage the organisation's Information Security Management System (ISMS).
• Lead and maintain ISO 27001 compliance and audit readiness.
• Oversee Cyber Essentials Plus certification.
• Manage information security policies, security awareness programmes, risk registers, and audit actions.
• Support incident response and business continuity planning.
• Act as Data Protection Officer (DPO) for Convey365.

Leadership & Team Development

• Manage, mentor, and develop IT Support team members.
• Conduct regular one-to-ones, performance reviews, and development planning.
• Oversee team workload, wellbeing, resourcing, holidays, and absence management.
• Foster a collaborative, customer-focused culture.

Supplier & Asset Management

• Manage IT suppliers, contracts, renewals, and costs.
• Oversee IT asset lifecycle management.
• Identify opportunities to improve systems, services, and processes.

Technology & Business Collaboration

• Act as the central point of coordination between IT, software development teams, third-party suppliers, and business stakeholders.
• Ensure business requirements are translated into effective technical priorities.
• Maintain visibility and ownership of live system issues and resolutions.

Project & Change Management

• Lead technology projects from planning through to successful delivery.
• Manage project risks, timelines, dependencies, and stakeholder communications.
• Ensure documentation, user guidance, policies, and training materials remain current following system changes.

Skills, Knowledge and Expertise

Essential Experience

• Minimum 5 years' experience in an IT management or senior IT leadership role.
• Experience leading and owning ISO27001 and Cyber Essentials Plus.
• Experience managing a busy IT Service Desk and high-ticket volumes.
• Proven people management and team leadership experience.
• Strong experience managing IT suppliers, contracts, and budgets.
• Successful delivery of IT projects from both technical and operational perspectives.
• Experience managing complex technical incidents across multiple stakeholders.Excellent communication skills with both technical and non-technical audiences.

Technical Expertise

• Microsoft 365, Intune, and Windows technologies.
• Cloud platforms such as AWS.
• Networking technologies including Unifi, Fortigate, or similar.
• Cyber security frameworks and best practice.

Benefits

Our commitment to provide a supportive, empowering and rewarding workplace continues to be part of our core mission at Convey.

We have a vast array of benefits which we continue to enhance to ensure the most comprehensive, supportive and engaging benefits package is available for our team, key features include:

• Up to 40 days annual leave (including Bank Holidays) with the option to purchase 5 extra days.
• Hybrid working and flexible hours to suit your lifestyle.
• Enhanced maternity and paternity leave.
• Company Sick Pay.
• Discounted Gym Membership.
• Subsidised Conveyancing.
• Employee Assistance Scheme with counselling sessions.
• Well-being programs and ongoing training, development, and recognition initiatives.
• A supportive, fun team environment with regular collaboration and charity events.