Client Support Specialist - Remote Banking & Payments

Arbuthnot Latham; England; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Competitive holiday allowance

Pension via market leading provider

4x Life Assurance

Discretionary Bonus

Flexible benefits including Cycle to 1

Cycle to Work Scheme

Gym Scheme

Health Assessment

Season Ticket / Travel loans

Dental insurance

Discounts / vouchers

Job summary

Arbuthnot Latham is seeking a Client Support Assistant to act as the first point of contact for clients, delivering an exceptional service experience across Banking and Direct Deposit. You’ll work closely with colleagues to uphold high standards and brand values, supporting a wide range of enquiries and payments with care.

As a team member you’ll handle inbound/outbound calls, process instructions, verify details, and assist with online banking, debit card servicing and cheque-related tasks.

Qualifications

• Experience providing a high standard of customer or client service.
• Excellent telephone and communication skills.
• Strong organisational skills and attention to detail.
• The ability to manage multiple priorities and work effectively under pressure.
• Confidence using Microsoft Office and learning new systems.
• A professional, discreet and confidential approach.
• Strong numeracy and literacy skills.
• A proactive, positive and "can do" attitude.
• The ability to work collaboratively as part of a team.

Responsibilities

• Deliver exceptional client service through inbound/outbound telephone enquiries.
• Process client payment instructions accurately with verification procedures.
• Handle payment call-backs and validate payment/remittance details.
• Prepare foreign exchange documentation when required.
• Process internal transfers within service standards.
• Ensure payment activities comply with regulatory/internal requirements.
• Support account-related queries including balances and transactions.
• Assist with debit card servicing and online/mobile banking enquiries.
• Coordinate client cash withdrawals and currency delivery requests.
• Manage cheque enquiries and standing/direct debit queries.
• Monitor mailbox and route requests to the right teams.
• Track future-dated client requests and ensure timely actions.

Skills

Customer service

Telephone skills

Organisational skills

Multitasking

MS Office

Confidentiality

Team collaboration

Job description

Arbuthnot Latham is seeking a Client Support Assistant to act as the first point of contact for clients, delivering an exceptional service experience across Banking and Direct Deposit. You’ll work closely with colleagues to uphold high standards and brand values, supporting a wide range of enquiries and payments with care.

As a team member you’ll handle inbound/outbound calls, process instructions, verify details, and assist with online banking, debit card servicing and cheque-related tasks.