Banking Client Support Specialist

Arbuthnot Latham; Greater London; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Pension & holiday allowance

BUPA Health cover

4x Life Assurance

Discretionary bonus

Maternity/Paternity policies

Job summary

Arbuthnot Latham is seeking a Banking Operations- Client Support Assistant in Greater London. The role centers on providing a client-focused service primarily by telephone, handling payments, balances, statements and online banking queries within set service levels.

You will support the growth of our Banking and Direct Deposit business, liaising with internal teams and maintaining records with accuracy and discretion. A can-do attitude and teamwork are essential.

Qualifications

• Experience delivering a high standard of customer care.
• Good telephone skills.
• Ability to provide a high level of client service with the client at the heart of everything we do.
• Strong numeracy, literacy and computer skills.
• Understanding of savings, banking or financial services desirable.
• Ability to work within a team environment.
• IT literate, and good understanding of Microsoft Office.
• Excellent verbal and written communication skills.
• Excellent organisational skills.
• Strong time management and ability to work under pressure.
• Maintain confidentiality, diplomacy and discretion.

Responsibilities

• Client service support by telephone, handling inquiries and requests within service levels.
• Process payments, transfers, FX tickets, and related banking tasks accurately.
• Handle client enquiries: balances, statements, card queries, online banking, and cash requests.
• Manage mailbox requests: new client inquiries, communications, and future-dated items.
• Handle audit letters and tax certificates as required.
• Maintain client records and filing up-to-date; support general office tasks and projects.
• Liaise with relationship manager to resolve errors and complaints; first point of contact for clients.
• Be aware of and manage risks by following internal policies and procedures.
• Maintain excellent relationships with stakeholders across Banking, Operations, Treasury, Risk and Compliance.

Skills

High standard customer care

Telephone skills

Client service focus

Numeracy & literacy

Banking/financial services knowledge

Teamwork

IT literacy

Verbal & written communication

Attention to detail

Tools

Microsoft Office

Job description

Arbuthnot Latham is seeking a Banking Operations- Client Support Assistant in Greater London. The role centers on providing a client-focused service primarily by telephone, handling payments, balances, statements and online banking queries within set service levels.

You will support the growth of our Banking and Direct Deposit business, liaising with internal teams and maintaining records with accuracy and discretion. A can-do attitude and teamwork are essential.