Banking Client Support Specialist (6-Month FTC)

Arbuthnot Latham; Exeter; Hybrid; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Competitive salary

BUPA Health cover

Job summary

Arbuthnot Latham in Exeter is seeking a Customer Service Assistant for a 6-month fixed term contract in our Commercial Banking function. The CSA will provide a client-focused service primarily by telephone, handling queries and requests within service levels.

You will support growth of our Banking and Direct Deposit business, maintain records, and comply with FCA/PRA Conduct Rules. Based in our Exeter office, you will work with multiple teams to ensure accurate processing of payments, transfers

Qualifications

• Experience delivering high standard of customer care.
• Good telephone skills.
• Ability to provide a very high level of client service and keep the client at heart of all activities.
• Strong numeracy, literacy and computer skills.
• Understanding of savings, banking or financial services desirable.
• Ability to work within a team environment for the client, the team and the Bank.
• IT literate, confident with Microsoft Office.
• Excellent verbal and written communication skills.
• Excellent organisational skills.
• Strong time management and ability to work under pressure.
• Maintain confidentiality and discretion.

Responsibilities

• Client contact by telephone (incoming and outgoing).
• Process payments and ensure details are correct and timely.
• Handle client enquiries (balances, statements, transactions, cards, online banking, etc.).
• Manage team mailbox requests, including prospective clients and internal/external queries.
• Perform general administration: keep client records updated; filing; office tasks; project work.
• Address client complaints and errors following established processes; liaise with managers to resolve.

Skills

Customer service

Telephone skills

Numeracy

IT literacy

Microsoft Office

Confidentiality

Tools

Microsoft Office

Job description

Arbuthnot Latham in Exeter is seeking a Customer Service Assistant for a 6-month fixed term contract in our Commercial Banking function. The CSA will provide a client-focused service primarily by telephone, handling queries and requests within service levels.

You will support growth of our Banking and Direct Deposit business, maintain records, and comply with FCA/PRA Conduct Rules. Based in our Exeter office, you will work with multiple teams to ensure accurate processing of payments, transfers