Client Support Specialist - Hybrid (Milton Keynes)

BSI; Milton Keynes; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Discretionary annual bonus

Fringe benefits

Training and development

Job summary

BSI in Milton Keynes is seeking a Client Support Advisor to join the Client Services Team. You will be the first point of contact for clients, addressing queries and delivering a high-quality service that supports their System Certification journey.

The role emphasizes ownership, problem-solving, and collaboration across departments in a hybrid setup. Ideal candidates bring a client-centric mindset and strong communication skills, with full training provided.

Qualifications

• Experience in a customer service role in contact centre or client-facing work is beneficial but not essential.
• Strong communication skills and a genuine desire to help others.
• Full training will be provided to support success in the role.

Responsibilities

• Handling incoming calls and emails from clients, delivering a professional and friendly service.
• Acting as the first point of contact and resolving queries at the first opportunity wherever possible.
• Proactively contacting clients to resolve requests and provide updates.
• Taking ownership of client queries through to resolution and managing conversations with confidence and empathy.
• Working with other departments to deliver a seamless service and contributing to a positive team culture.

Skills

Customer service

Communication

Problem solving

Organisational skills

Team player

Job description

BSI in Milton Keynes is seeking a Client Support Advisor to join the Client Services Team. You will be the first point of contact for clients, addressing queries and delivering a high-quality service that supports their System Certification journey.

The role emphasizes ownership, problem-solving, and collaboration across departments in a hybrid setup. Ideal candidates bring a client-centric mindset and strong communication skills, with full training provided.