Client Support Specialist - Hybrid Bristol (Flexible)

Computershare UK; West of England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Flexible work

Health and wellbeing

Invest in our business

Extra rewards

And more.

Job summary

Computershare UK in Bristol is seeking a proactive Client Support Officer to join our Issuer Services team. The role focuses on delivering high-quality client service, supporting Client Managers, and handling operational tasks with precision.

You will be part of a collaborative team ensuring regulatory compliance, risk management, and efficient day-to-day service delivery while balancing governance and client satisfaction initiatives within a flexible hybrid work model.

Qualifications

• Strong attention to detail and a commitment to accuracy.
• Excellent organisational and prioritisation skills.
• The ability to manage multiple competing priorities and deadlines in a fast-paced environment.
• Strong written communication skills and professional email etiquette.
• Customer service, client support, or administrative experience.
• The ability to work collaboratively within a team environment.
• A proactive approach to learning new processes and developing industry knowledge.
• Strong problem-solving skills and the confidence to ask questions when needed.
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word.
• The ability to work independently while remaining team-oriented.

Responsibilities

• Completing client support activities in an efficient, timely, and accurate manner
• Running operational reports and supporting day-to-day client administration activities
• Assisting Client Managers with regular and ad hoc projects, client setup activities, mailing matrices, archiving, and client satisfaction initiatives
• Supporting clients, brokers, shareholders, and internal stakeholders by responding to enquiries and requests in a professional manner
• Processing options and buyback-related activities accurately and within required timescales
• Performing share capital reconciliations and escalating discrepancies where required
• Supporting governance, compliance, and regulatory processes while helping identify and mitigate risks
• Maintaining and updating procedures and documentation to support operational excellence
• Identifying opportunities to improve efficiency and enhance existing processes
• Collaborating with colleagues across the team and proactively supporting others during busy periods

Skills

Attention to detail

Organisational skills

Customer service

Communication

MS Office proficiency

Tools

Microsoft Office

Excel

Outlook

Word

Job description

Computershare UK in Bristol is seeking a proactive Client Support Officer to join our Issuer Services team. The role focuses on delivering high-quality client service, supporting Client Managers, and handling operational tasks with precision.

You will be part of a collaborative team ensuring regulatory compliance, risk management, and efficient day-to-day service delivery while balancing governance and client satisfaction initiatives within a flexible hybrid work model.