Client Support Specialist - Facilities Management

Wates Group; Manchester; On-site; GBP 28,000 - 36,000; Full time

Job summary

Wates Group in Manchester is looking for a Client Support Advisor to join our Facilities Management team on a permanent, full-time basis. You will be the first point of contact for customers, clients and suppliers, managing service requests and coordinating work orders to ensure timely, professional service delivery.

You will log and track jobs in CAFM, coordinate engineers and operational teams, and provide regular updates to stakeholders throughout the lifecycle of each request.

Qualifications

• Experience in a customer service or helpdesk environment.
• Experience in Facilities Management or Property Services.
• Excellent written and verbal communication skills.
• Strong organisational skills with ability to manage multiple priorities.
• Proficiency in Microsoft Office and service management systems.

Responsibilities

• Manage incoming calls, emails and service requests from clients and customers.
• Log, track and update jobs through CAFM and internal systems.
• Coordinate engineers, subcontractors and operational teams to meet service delivery targets.
• Provide regular communication and updates to customers throughout their requests.
• Monitor outstanding work orders and follow up to ensure timely completion.
• Support compliance and contractual performance requirements.
• Produce reports and administrative support as required.
• Build and maintain strong working relationships with stakeholders across the contract.

Skills

Customer service

Helpdesk

Client services

Contact centre

Facilities management

Property services

Communication

Organisation

MS Office

Problem solving

Tools

CA FM systems

Job description

Wates Group in Manchester is looking for a Client Support Advisor to join our Facilities Management team on a permanent, full-time basis. You will be the first point of contact for customers, clients and suppliers, managing service requests and coordinating work orders to ensure timely, professional service delivery.

You will log and track jobs in CAFM, coordinate engineers and operational teams, and provide regular updates to stakeholders throughout the lifecycle of each request.