Client Support

WPS; Manchester; On-site; GBP 25,000 - 34,000; Full time

Job summary

WPS is seeking a Client Support Advisor to join our Facilities Management team in Manchester. You will be the frontline contact for customers, handling service requests, coordinating work orders and providing timely updates to ensure efficient, professional resolution of issues.

The role requires strong customer service skills, experience in facilities or service-led environments, and a collaborative, proactive approach to problem solving. DBS checks may be required given duties and location.

Qualifications

• Previous experience in a customer service, helpdesk, client services or contact centre environment.
• Experience within Facilities Management, Property Services or a service-led organisation.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• A proactive and collaborative approach to problem solving.
• A commitment to delivering outstanding customer service.

Responsibilities

• Manage incoming calls, emails and service requests from clients and customers.
• Log, track and update jobs through CAFM and internal systems.
• Coordinate engineers, subcontractors and operational teams to ensure service delivery targets are met.
• Provide regular communication and updates to customers throughout the lifecycle of their requests.
• Monitor outstanding work orders and follow up to ensure timely completion.
• Support compliance and contractual performance requirements.
• Produce reports and administrative support as required.
• Build and maintain strong working relationships with stakeholders across the contract.

Skills

Customer service

Helpdesk

Communication skills

Organisational skills

Microsoft Office

Problem solving

Tools

CAFM systems

Service management systems

Microsoft Office

Job description

Client Support Advisor – WPS – Manchester – Full Time, Permanent

We have an exciting opportunity for a Client Support Advisor to join our Facilities Management team supporting our prestigious JLL contract from our Manchester office.

As a Client Support Advisor, you'll be the first point of contact for customers, clients, suppliers and operational teams, playing a vital role in delivering an exceptional service experience. You'll manage incoming service requests, coordinate work orders and provide timely updates, ensuring facilities-related issues are resolved efficiently and professionally.

This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and thrives on building positive relationships.

Key Responsibilities

• Manage incoming calls, emails and service requests from clients and customers.
• Log, track and update jobs through CAFM and internal systems.
• Coordinate engineers, subcontractors and operational teams to ensure service delivery targets are met.
• Provide regular communication and updates to customers throughout the lifecycle of their requests.
• Monitor outstanding work orders and follow up to ensure timely completion.
• Support compliance and contractual performance requirements.
• Produce reports and administrative support as required.
• Build and maintain strong working relationships with stakeholders across the contract.

What We're Looking For

• Previous experience in a customer service, helpdesk, client services or contact centre environment.
• Experience within Facilities Management, Property Services or a service-led organisation.
• Excellent communication skills, both written and verbal.
• Strong organisational skills with the ability to manage multiple priorities.
• Confident using Microsoft Office applications and service management systems.
• A proactive and collaborative approach to problem solving.
• A commitment to delivering outstanding customer service.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.