Client Support Specialist

Recruitlytics Inc.; Greater London; Remote; GBP 26,000 - 32,000; Full time

Job summary

Recruitlytics Inc. is seeking a Client Support Specialist to deliver responsive assistance and build strong relationships with clients through effective communication and problem resolution.

The role involves handling client interactions across phone, email, chat, and digital platforms, documenting service requests, and collaborating with internal teams to resolve concerns efficiently. Fully remote position with comprehensive training and opportunities for advancement.

Qualifications

• Strong verbal and written communication skills.
• Ability to handle challenging conversations professionally.
• Strong problem-solving and decision-making abilities.
• Experience with customer support software and digital platforms.
• Ability to manage multiple priorities.
• Strong attention to detail.
• Fully remote work environment.
• Comprehensive training and onboarding provided.
• Competitive compensation package.
• Supportive virtual team culture.
• Opportunities for advancement.

Responsibilities

• Respond to client enquiries through phone, email, chat, and digital platforms.
• Provide accurate guidance and support based on client needs.
• Resolve customer concerns while maintaining a professional approach.
• Record client interactions and update support systems.
• Escalate complex issues to appropriate teams when necessary.
• Follow customer support procedures and service guidelines.
• Maintain clear and timely communication with clients.
• Identify recurring issues and recommend service improvements.
• Manage multiple client requests while meeting response targets.
• Support customer retention through excellent service delivery.

Skills

Communication

Verbal communication

Written communication

Problem solving

Multitasking

Attention to detail

Remote work

CRM software

Education

High school diploma or equivalent

Tools

CRM systems

Job description

We are looking for a dedicated Client Support Specialist to deliver responsive assistance and build strong relationships with clients through effective communication and problem resolution. This position is suited for individuals who enjoy helping others, managing enquiries, and ensuring customers receive reliable and professional support.

The successful candidate will handle client interactions, provide accurate information, document service requests, and collaborate with internal teams to resolve concerns efficiently. You will contribute to client satisfaction by delivering timely solutions, maintaining service standards, and creating positive experiences throughout every interaction.

Key Responsibilities:

• Respond to client enquiries through phone, email, chat, and digital platforms.
• Provide accurate guidance and support based on client needs.
• Resolve customer concerns while maintaining a professional approach.
• Record client interactions and update support systems.
• Escalate complex issues to appropriate teams when necessary.
• Follow customer support procedures and service guidelines.
• Maintain clear and timely communication with clients.
• Identify recurring issues and recommend service improvements.
• Manage multiple client requests while meeting response targets.
• Support customer retention through excellent service delivery.

Requirements:

• Strong verbal and written communication skills.
• Ability to handle challenging conversations professionally.
• Strong problem-solving and decision‑making abilities.
• Comfortable using customer support software and digital platforms.
• Ability to manage multiple priorities.
• Strong attention to detail.
• Reliable internet connection and remote workspace.

Qualifications:

• High school diploma or equivalent required.
• Previous experience in customer service, client support, administration, or related roles preferred.
• Familiarity with CRM systems is an advantage.
• Candidates with strong communication skills and willingness to learn are encouraged to apply.
• Fully remote work environment.
• Comprehensive training and onboarding.
• Competitive compensation package.
• Supportive virtual team culture.
• Opportunities for advancement.

Equal Opportunity Statement:

We are committed to creating a workplace where every individual is treated fairly and has the opportunity to succeed. We welcome qualified candidates from diverse backgrounds and make employment decisions based on skills, qualifications, experience, and business needs without discrimination based on race, colour, religion, gender, national origin, age, disability, veteran status, or any other protected characteristic.