UK Based Client Service Associate Remote

Nexus biolink; Manchester; Remote; GBP 28,000 - 45,000; Full time

Job summary

Nexus biolink, UK-based, seeks a Senior Client Associate to deliver exceptional client service in a remote environment and to coordinate onboarding and administrative activities. You will handle enquiries via phone, email, live chat and ticketing systems, schedule and lead virtual client meetings, and document actions for follow-up, while maintaining accurate CRM records.

The role requires a degree in science and at least 3 years in client services, with the confidence to work independently in a

Qualifications

• Education: A degree in any science field.
• Experience: A minimum of 3 years’ experience in client services, customer support, account administration, or a related role.
• Excellent written and verbal communication skills, with a professional and confident manner.
• Ability to host and lead effective online meetings using platforms such as Microsoft Teams, Zoom, or Google Meet.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
• Ability to work independently, manage time effectively, and collaborate within a remote team.
• Confidence using CRM platforms, ticketing systems, and standard office software.

Responsibilities

• Manage enquiries via phone, email, live chat, and ticketing systems with clear, professional responses.
• Schedule and lead virtual client meetings, document actions, and ensure follow-up.
• Guide new clients through onboarding, capture leads, and coordinate service scheduling.
• Maintain accurate CRM records, billing paperwork, and project documentation.
• Troubleshoot product and service issues, escalate complex inquiries as needed, and track resolutions.
• Build client relationships through proactive communication and consistent follow-up.
• Support colleagues remotely and share best practices to improve service quality.

Skills

Client services

Communication skills

Online meetings leadership

CRM systems

Time management

Remote teamwork

Education

Bachelor's degree in any science field

Tools

Microsoft Teams

Zoom

Google Meet

CRM software

Ticketing systems

Job description

UK based applications only, No agencies.

Working days: Monday to Friday

The Senior Client Associate delivers exceptional client service in a remote environment, coordinates onboarding and administrative activities, and takes ownership of complex enquiries. This role requires excellent communication skills and the confidence to lead professional online meetings with clients and internal teams.

Key Responsibilities

• Client Communication: Manage enquiries via phone, email, live chat, and ticketing systems, providing clear, professional, and timely responses.
• Online Meetings: Schedule and lead virtual client meetings, account walkthroughs, and service reviews, documenting agreed actions and ensuring follow-up.
• Onboarding and Support: Guide new clients through account setup, capture leads, and coordinate service scheduling.
• Administrative Operations: Maintain accurate CRM records, database entries, billing paperwork, and project documentation.
• Problem Resolution: Troubleshoot product and service issues, collaborate with internal teams, and elevate complex technical or financial enquiries, tracking them through to resolution.
• Relationship Management: Build strong client relationships through proactive communication and consistent follow-up.
• Team Collaboration: Support colleagues remotely, share best practices, and identify opportunities to improve service quality.

Qualifications and Requirements

• Education: A degree in any science field.
• Experience: A minimum of 3 years’ experience in client services, customer support, account administration, or a related role.
• Excellent written and verbal communication skills, with a professional and confident manner.
• Ability to host and lead effective online meetings using platforms such as Microsoft Teams, Zoom, or Google Meet.
• Strong organisational skills, attention to detail, and the ability to manage competing priorities.
• Ability to work independently, manage time effectively, and collaborate within a remote team.
• Confidence using CRM platforms, ticketing systems, and standard office software.
• Reliable internet access and a workspace suitable for professional calls and online meetings.