Technical Support Specialist

MyDevs; Greater London; Hybrid; GBP 30,000 - 48,000; Full time

Job summary

MyDevs is seeking a remote-friendly Support Specialist to help keep clients' websites and systems running smoothly. You will respond to support tickets, troubleshoot hosting and email issues, and document and escalate problems as needed. The role requires strong English communication and the ability to work independently.

Ideal candidates have hands-on experience and a portfolio or GitHub samples. This is a full-time/contract position with a remote-first setup based in the United Kingdom.

Qualifications

• Relevant hands-on experience in this area.
• Strong understanding of modern digital tools and practices.
• Ability to work independently and meet deadlines.
• Good written and spoken English communication.
• Portfolio, GitHub or work samples preferred.

Responsibilities

• Respond to client support tickets.
• Troubleshoot websites, hosting and email.
• Escalate and document issues.
• Keep clients informed and happy.

Skills

Customer support

Troubleshooting

Independent worker

English communication

Tools

GitHub

Portfolio

Job description

Employment type: Full-time / Contract Work arrangement: Remote Department: Support

About the role

Be the friendly expert who keeps our clients' websites and systems running.

Responsibilities

• Respond to client support tickets
• Troubleshoot websites, hosting and email
• Escalate and document issues
• Keep clients informed and happy

Requirements

• Relevant hands-on experience in this area
• Strong understanding of modern digital tools and practices
• Ability to work independently and meet deadlines
• Good written and spoken English communication
• Portfolio, GitHub or work samples preferred