Contracts & Payments Support Engineer (Hybrid, London)

Remote Worker LTD.; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Bi-weekly coaching with Sanctus

25 days holiday + UK bank holidays + 1

Parental leave: 3 months fully paid

Job summary

Goodlord is hiring a Contracts & Payments Support Engineer in London. You will ensure that the core Contracts and Payments systems run smoothly, intervening when needed and acting as a technical bridge between customers and internal teams.

You will onboard agents, address queries via phone and email, and tailor onboarding while guiding clients through crucial timelines, with a hybrid work pattern.

Qualifications

• Practical technical skills with working knowledge of HTML and, ideally, SQL querying experience.
• Proven analytical and troubleshooting abilities in an end-user technical support environment.
• Attention to detail when manipulating text and proficient in Excel or Google Sheets.
• Strong organisational skills and ability to prioritise high-impact issues under changing priorities.

Responsibilities

• Monitor, maintain, and optimise core Contracts and Payments systems to ensure reliability.
• Serve as a technical bridge between internal teams and letting agents, delivering support via phone and email.
• Onboard agents, address queries promptly, and resolve or escalate issues as they arise.
• Tailor onboarding, amend documents, and guide clients through critical timelines.

Skills

HTML knowledge

SQL queries

Analytical thinking

Troubleshooting

Excel/Sheets

Job description

Goodlord is hiring a Contracts & Payments Support Engineer in London. You will ensure that the core Contracts and Payments systems run smoothly, intervening when needed and acting as a technical bridge between customers and internal teams.

You will onboard agents, address queries via phone and email, and tailor onboarding while guiding clients through crucial timelines, with a hybrid work pattern.