Client Support & Ops Executive - Hybrid Manchester

GEM Partnership; Manchester; Hybrid; GBP 32,000 - 54,000; Full time

Benefits offered by this job

Very generous pension contribution

Private medical

Holiday buy and sell

Job summary

GEM Partnership in Manchester is seeking an experienced Support Executive / EA to join a growing client services team. You will support Directors, manage diaries, coordinate travel and integrate systems, data, and financial processes to keep client engagements running smoothly.

The role covers client and engagement administration, invoicing and WIP, system changes, and continuous process improvement. You will work across multiple senior stakeholders with a can-do, proactive mindset, benefiting

Qualifications

• Experience in client, account and/ or engagement administration, ideally in professional services.
• Diary management and travel booking experience.
• Systems administration aptitude or experience with technology.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, including onboarding, setup, meetings, expenses and travel coordination, and chargeable work facilitation.
• Systems and technology administration, including maintaining client records, data quality and compliance, technology adoption support and system changes.
• Financial process coordination including invoicing, time recording, and MI updates.
• General team support, regulatory obligation facilitation, and process improvement.

Skills

Client administration

Diary management

Systems administration

Financial processes

Stakeholder support

PSA systems (Kantata)

CRM platforms (MS Dynamics)

Tools

Kantata

MS Dynamics

Job description

GEM Partnership in Manchester is seeking an experienced Support Executive / EA to join a growing client services team. You will support Directors, manage diaries, coordinate travel and integrate systems, data, and financial processes to keep client engagements running smoothly.

The role covers client and engagement administration, invoicing and WIP, system changes, and continuous process improvement. You will work across multiple senior stakeholders with a can-do, proactive mindset, benefiting