Client Support Executive

GEM Partnership; Manchester; On-site; GBP 32,000 - 54,000; Full time

Benefits offered by this job

Very generous pension contribution

Private medical

Holiday buy and sell

Job summary

GEM Partnership in Manchester is seeking an experienced Support Executive / EA to join a growing client services team. You will support Directors, manage diaries, coordinate travel and integrate systems, data, and financial processes to keep client engagements running smoothly.

The role covers client and engagement administration, invoicing and WIP, system changes, and continuous process improvement. You will work across multiple senior stakeholders with a can-do, proactive mindset, benefiting

Qualifications

• Experience in client, account and/ or engagement administration, ideally in professional services.
• Diary management and travel booking experience.
• Systems administration aptitude or experience with technology.

Responsibilities

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, including onboarding, setup, meetings, expenses and travel coordination, and chargeable work facilitation.
• Systems and technology administration, including maintaining client records, data quality and compliance, technology adoption support and system changes.
• Financial process coordination including invoicing, time recording, and MI updates.
• General team support, regulatory obligation facilitation, and process improvement.

Skills

Client administration

Diary management

Systems administration

Financial processes

Stakeholder support

PSA systems (Kantata)

CRM platforms (MS Dynamics)

Tools

Kantata

MS Dynamics

Job description

The Role:

Salary: Competitive Base + Bonus + Excellent Benefits

Location: Manchester (hybrid working)

My client is a rapidly growing international main market listed organisation offering a range of solutions to the global Financial & Professional Services sector. As part of their exciting growth plans a new opportunity now exists for an experienced Support Executive / EA to join one of their well established and growing client services teams based in the London HQ.

You would play a vital role in helping to deliver excellent client service and enabling their client facing Directors to focus on leadership, technical excellence and business development. This is a support position combining engagement and client support, systems and technology administration and financial coordination.

Responsibilities:

• Client and engagement administration for a portfolio of client contracts and ongoing engagements, which would include client onboarding and contractual set up, supporting client and engagement meetings, expenses and travel coordination and chargeable work facilitation.
• Systems and technology administration, which would include maintaining client records, data quality and compliance to standards, technology adoption support and system changes.
• Financial process coordination including invoicing and credit process support, time recording activities and MI updates.
• General team support activities and regulatory obligation facilitation, internal team collaboration and process improvement.

The Person:

• Experience in client, account and or engagement administration, ideally in a professional, legal or consultancy services led environment.
• Diary management and travel booking experience.
• Systems administration experience or aptitude for technology.
• Financial understanding, comfortable with invoicing, WIP, billing processes.
• Proactive problem-solver with a "sleeves rolled up" mentality who takes ownership.
• Outstanding organiser able to prioritise competing demands, meet deadlines, and manage complexity with confidence. Strong attention to detail.
• Adaptable, resilient, willing to learn, and committed to excellent client service.
• Experience supporting multiple senior stakeholders, complex workloads and conflicting priorities simultaneously.
• Experience with PSA systems (Kantata), CRM platforms (MS Dynamics) or similar would be highly desirable.

This is a fantastic opportunity to join a prominent organisation at an exciting time with genuine opportunities for career development and progression.

Alongside their compelling salary and bonus, they also offer a very generous pension contribution, private medical and the ability to 'buy and sell' holidays.

• very generous pension contribution
• private medical
• the ability to 'buy and sell' holidays

The role is based from their Manchester office, offering hybrid working with 3 days in the office once the probationary period has been completed.