Client Support Assistant (12 month FTC)

Live Nation; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Client Support Assistant to enhance client relationships and operational support. This role involves working closely with the Client Account Management teams to ensure exceptional service standards across various platforms. You'll play a key role in managing ticket inventory and resolving client queries, all while fostering effective communication with venues and promoters. If you're a proactive individual with strong organizational skills and a passion for the entertainment industry, this is a fantastic opportunity to join a dynamic team and contribute to memorable events.

Qualifications

• Experience in client support and management, preferably in ticketing.
• Strong IT skills, particularly with Windows Office Suite.

Responsibilities

• Assist CAM teams in managing client relationships and ticket inventory.
• Support effective communication and problem-solving for client needs.

Skills

Client Relationship Management

Communication Skills

Time Management

Problem Solving

Organizational Skills

IT Literacy

Ticketing Industry Knowledge

Education

Relevant Experience in Client Support

Tools

Ticketmaster Systems

Windows Office Suite

Job description

Client Support Assistant (12 month FTC)

Location: London or Manchester, UK

Division: Ticketmaster UK

Line Manager: Senior Client Account Manager

Contract Terms: 12-month contract, 40 hours per week. On a rota basis.

THE JOB

The Client Support Assistant (CSA) will offer administrative, client relationship and operational support to the Client Account Management (CAM) teams across all genres in the London, Glasgow, and Manchester offices, whilst promoting the highest standards of client service.

WHAT YOU WILL BE DOING

• To assist the CAM teams in satisfying, retaining, and developing current or future client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution.
• To support the CAM teams in effectively monitoring and controlling available ticket inventory with a view to maximising its retail potential.
• To support the CAM teams on various platforms, including HOST, Platinum Tool, Ingresso, and Universe.
• To ensure that all event related information is communicated speedily and accurately in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external).
• To develop and maintain an in-depth understanding of each client’s business needs.
• To report all client service issues to the CAM teams whilst ensuring that a high standard of client care is maintained at all times.
• To react in an efficient and courteous manner to client requests whilst adhering to all service level agreements (internal and external).
• To develop and maintain effective teamwork within the Client Services departments, across genres and between the various departments and premises of the Company.
• To assist the CAM teams to ensure that all info pages event related information is accurate, up to date & accessible across all sales channels e.g. Call Centre and Internet prior to on-sale and during the life cycle of each event.
• To attend event day box offices (venue based and ‘green field’ sites) as directed by the Senior CAMs and Client Services Managers (CSMs).
• Offer support to clients in the printing and distribution of pre-printed and care-of-box-office tickets.
• General ticket fulfilment problem-solving.
• To recognise and embrace the operational requirements of the Client Account Management Team through a flexible approach towards hours of work and location of duties.
• To continuously seek ways in which to improve personal, team and business performance.
• To complete a daily checklist of required tasks, as coordinated by CAMs and CSMs.
• To assist with, and contribute to, the day-to-day administration of the CAM team under the guidance of the Senior CAMs and CSMs.
• To comply with all Company policies as directed by the Human Resources Manager.
• To ensure that a clean, tidy, safe, and secure working environment is maintained at all times.
• To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs.
• To represent the Company, as required, at functions, events, and PR visits.
• To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company.

WHAT YOU NEED TO KNOW (or TECHNICAL REQUIREMENTS)

• Ticketmaster systems experience preferable.
• I.T. literate - Windows Office Suite (Word, Excel and Outlook).
• A proven understanding of the ticketing/entertainment industry.

YOU (BEHAVIOURAL REQUIREMENTS)

• A highly motivated and conscientious individual.
• Excellent communication, inter-personal and customer care skills.
• A pro-active nature to include a flexible approach to hours of work and location of duties.
• Ability to use self-initiative as well as work within a team.
• Excellent time management skills.
• A calm, patient and professional manner.
• Confident telephone manner.
• Confident in dealing with the general public face to face.
• Good organisational skills, with a high level of attention to detail.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work.