Client Success Team Manager - Public Sector

TN United Kingdom; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Client Success Team Manager to enhance client engagement and satisfaction within the Public Sector. This role involves leading a dynamic team, managing client portfolios, and implementing strategies that drive service delivery and product adoption. With a commitment to making the workplace better, the company offers flexible working arrangements, generous holiday allowances, and a culture that values achievement and collaboration. If you're passionate about client success and have a strategic mindset, this opportunity is perfect for you.

Benefits

Flexible holiday of up to 40 days

£400 annual Wellbeing Allowance

Private Medical Insurance

Bonuses for life events

Discounts across retail and lifestyle brands

Qualifications

• Experience in managing Public Sector clients and client success strategies.
• Strong people management and coaching skills.

Responsibilities

• Lead the Public Sector Client Success team and manage client portfolios.
• Enhance client satisfaction and drive employee engagement strategies.

Skills

Experience working with Public Sector clients

Proven success as a Client Success Manager

People management experience

Understanding of Employee Engagement principles

Strategic planning and presentation skills

Growth mindset and adaptability

Job description

Social network you want to login/join with:

Client Success Team Manager - Public Sector, London

Reward Gateway, together with Edenred, are a global leader in benefits and employee engagement. We help clients transform employee experience through benefits, reward, recognition, well-being, and more.

Our mission is ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’. Your role is to support our Client Success Managers in delivering successful programs, ensuring high customer satisfaction, retention, and usage.

What’s In It For You?

• Flexible holiday of up to 40 days
• £400 annual Wellbeing Allowance
• Private Medical Insurance
• Bonuses for life events
• Discounts across retail and lifestyle brands

Flexible, Hybrid Working

Work from our Tottenham Court Road office at least 1 day per week on Client Success Days (Wednesday or Thursday).

Key Responsibilities

Lead and support the Public Sector Client Success team of 3-5 managers, manage your own portfolio of clients, and drive service delivery, client retention, and product adoption. Responsibilities include:

• Conducting one-to-one coaching sessions with team members
• Leading quarterly reviews and personal development plans
• Fostering a culture of achievement and sharing best practices
• Maintaining knowledge of Benefits, Rewards, and Employee Engagement in the Public Sector
• Managing risks, opportunities, and client data accuracy
• Enhancing client satisfaction and NPS participation
• Driving employee activation and engagement strategies
• Handling client concerns and coordinating with internal teams
• Building long-term client relationships and managing projects
• Providing training, attending client events, and traveling as needed

Skills Required

• Experience working with Public Sector clients
• Proven success as a Client Success Manager
• People management experience
• Understanding of Employee Engagement principles
• Strategic planning and presentation skills
• Growth mindset and adaptability

The Interview Process

• Screening call with Talent Acquisition
• Online interview with Team Manager
• Take-home assessment
• Final in-person interview with senior leaders

We are committed to inclusive recruitment. Please inform us of any adjustments needed during the process.