Client Success & Support Coordinator (Hybrid)

NSF; Long Hanborough; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid work

Health cover

Death in service

Sick pay

Income protection

Wellbeing programme

Volunteering day

Job summary

NSF is seeking a Client Support Coordinator for our Retail team in Long Hanborough, Oxfordshire. You will act as a key contact for clients, coordinate activities, produce reports, and maintain accurate records while delivering exceptional service.

The role suits someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in building strong relationships with internal teams and external clients.

Qualifications

• Previous administrative and/or customer service experience
• GCSE Maths and English (or equivalent)
• High level of accuracy and attention to detail
• Strong written and verbal communication skills
• A methodical and organised approach with good problem-solving skills
• Ability to plan, prioritise and meet deadlines
• Confidence working independently, as well as collaboratively within a team
• Flexibility and adaptability when supporting internal and external stakeholders
• A calm, professional and customer-focused approach
• Good working knowledge of Microsoft Office, particularly Excel

Responsibilities

• Handling customer queries via email and phone in a timely and professional manner
• Supporting the coordination and administration of client programmes and activities
• Managing user accounts and maintaining customer access permissions within internal systems
• Producing, analysing and distributing reports to clients and internal stakeholders
• Customising client portals, including branding and configuration updates
• Gathering, validating and maintaining accurate customer information within internal databases and systems
• Processing invoices and supporting associated administrative activities
• Delivering a high standard of customer service through clear, professional communication
• Working closely with clients and colleagues to support the successful delivery of services

Job description

NSF is seeking a Client Support Coordinator for our Retail team in Long Hanborough, Oxfordshire. You will act as a key contact for clients, coordinate activities, produce reports, and maintain accurate records while delivering exceptional service.

The role suits someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in building strong relationships with internal teams and external clients.