Client Support Coordinator

NSF; Long Hanborough; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid work

Health cover

Death in service

Sick pay

Income protection

Wellbeing programme

Volunteering day

Job summary

NSF is seeking a Client Support Coordinator for our Retail team in Long Hanborough, Oxfordshire. You will act as a key contact for clients, coordinate activities, produce reports, and maintain accurate records while delivering exceptional service.

The role suits someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in building strong relationships with internal teams and external clients.

Qualifications

• Previous administrative and/or customer service experience
• GCSE Maths and English (or equivalent)
• High level of accuracy and attention to detail
• Strong written and verbal communication skills
• A methodical and organised approach with good problem-solving skills
• Ability to plan, prioritise and meet deadlines
• Confidence working independently, as well as collaboratively within a team
• Flexibility and adaptability when supporting internal and external stakeholders
• A calm, professional and customer-focused approach
• Good working knowledge of Microsoft Office, particularly Excel

Responsibilities

• Handling customer queries via email and phone in a timely and professional manner
• Supporting the coordination and administration of client programmes and activities
• Managing user accounts and maintaining customer access permissions within internal systems
• Producing, analysing and distributing reports to clients and internal stakeholders
• Customising client portals, including branding and configuration updates
• Gathering, validating and maintaining accurate customer information within internal databases and systems
• Processing invoices and supporting associated administrative activities
• Delivering a high standard of customer service through clear, professional communication
• Working closely with clients and colleagues to support the successful delivery of services

Job description

Job Description

Are you highly organised, customer-focused, and looking for a varied role where you can build strong relationships and play a key part in delivering an excellent client experience?

NSF works with some of the UK's leading hospitality, catering, restaurant, pub and retail brands, helping them maintain high standards in food safety and health & safety across their operations.

We're looking for a Client Support Coordinator to join our supportive and collaborative Retail team in Long Hanborough, Oxfordshire. Acting as a key point of contact for clients, you'll support the day-to-day management of customer accounts, working closely with clients and internal teams to coordinate activities, produce reports and maintain accurate records, while ensuring our clients receive a professional, responsive and high-quality service.

This is an excellent opportunity for someone who enjoys working with customers, thrives in a fast-paced environment, and takes pride in delivering outstanding service while building strong working relationships.

What We Offer

• Hybrid working: Split between our Long Hanborough office and home
• Comprehensive benefits: Health cover, death-in-service benefit, company sick pay and income protection
• Career development: Opportunity to build your experience within a global organisation and develop valuable skills in client support, administration and service delivery
• Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day
• Volunteering Time: A paid volunteering day each year to support causes you care about

Responsibilities

Including, but not limited to:

• Handling customer queries via email and phone in a timely and professional manner
• Supporting the coordination and administration of client programmes and activities
• Managing user accounts and maintaining customer access permissions within internal systems
• Producing, analysing and distributing reports to clients and internal stakeholders
• Customising client portals, including branding and configuration updates
• Gathering, validating and maintaining accurate customer information within internal databases and systems
• Processing invoices and supporting associated administrative activities
• Delivering a high standard of customer service through clear, professional communication
• Working closely with clients and colleagues to support the successful delivery of services

Qualifications

• Previous administrative and/or customer service experience
• GCSE Maths and English (or equivalent)
• High level of accuracy and attention to detail
• Strong written and verbal communication skills
• A methodical and organised approach with good problem-solving skills
• Ability to plan, prioritise and meet deadlines
• Confidence working independently, as well as collaboratively within a team
• Flexibility and adaptability when supporting internal and external stakeholders
• A calm, professional and customer-focused approach
• Good working knowledge of Microsoft Office, particularly Excel

Our Culture

• Do the Right Thing,
• Treat People Well
• Relentlessly Pursue Excellence
• We are one NSF.

These principles drive everything we do - from client service to internal collaboration.

About Us

With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life.

One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work.

Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.

NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Agency Notice

Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you.

About The Team

As pioneers in the food safety industry, NSF is proud to play a vitally important role in helping food service businesses of all sizes, from local cafes to multinational supermarket brands, stay ahead of risks, regulations and consumer expectations, while delivering on their commitment to food safety and public health.