Client Success Manager — Onboarding & Insights

ACM Limited; Greater London; Vor Ort; GBP 30.000 - 50.000; Vollzeit

Zusammenfassung

ACM Limited is seeking a Client Relations Manager in Greater London. The role focuses on being the first point of contact for clients, ensuring exceptional service, and fostering strong relationships. Responsibilities include engaging with clients through various communication methods, managing onboarding processes, and analyzing customer feedback to enhance satisfaction.

The ideal candidate should be fluent in English and Russian, have relevant experience in the financial industry, and possess strong problem-solving skills. Competitive salary and opportunities for personal growth are offered.

Qualifikationen

• Fluent in both verbal and written English and Russian.
• Relevant job experience in the financial industry.
• Ability to self-manage and adapt in a dynamic environment.

Aufgaben

• Engage with clients via meetings, video, and phone calls.
• Ensure clients meet criteria for onboarding and document collection.
• Address inquiries promptly through email and chat.
• Collect and analyze customer feedback for service improvement.

Kenntnisse

Fluent English and Russian

Problem-solving skills

Customer service passion

Ausbildung

Higher degree in finance or economics

Jobbeschreibung

ACM Limited is seeking a Client Relations Manager in Greater London. The role focuses on being the first point of contact for clients, ensuring exceptional service, and fostering strong relationships. Responsibilities include engaging with clients through various communication methods, managing onboarding processes, and analyzing customer feedback to enhance satisfaction.

The ideal candidate should be fluent in English and Russian, have relevant experience in the financial industry, and possess strong problem-solving skills. Competitive salary and opportunities for personal growth are offered.