Client Relations Manager

ACM Limited; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

ACM Limited is seeking a Client Relations Manager in Greater London. The role focuses on being the first point of contact for clients, ensuring exceptional service, and fostering strong relationships. Responsibilities include engaging with clients through various communication methods, managing onboarding processes, and analyzing customer feedback to enhance satisfaction.

The ideal candidate should be fluent in English and Russian, have relevant experience in the financial industry, and possess strong problem-solving skills. Competitive salary and opportunities for personal growth are offered.

Qualifications

• Fluent in both verbal and written English and Russian.
• Relevant job experience in the financial industry.
• Ability to self-manage and adapt in a dynamic environment.

Responsibilities

• Engage with clients via meetings, video, and phone calls.
• Ensure clients meet criteria for onboarding and document collection.
• Address inquiries promptly through email and chat.
• Collect and analyze customer feedback for service improvement.

Skills

Fluent English and Russian

Problem-solving skills

Customer service passion

Education

Higher degree in finance or economics

Job description

An Investment company is looking for Client relations manager, who will be customers' first point of contact within the company. You will be the voice of the company, answering existing clients' questions about products and services, ensuring great customer service. We rely on our managers to provide insights that will help the company build best client-oriented solutions and products.

Responsibilities

• Completing face-to-face meetings, video, and phone calls with clients: Making sure that customers are supported during the onboarding process; Working with product, support, compliance teams to ensure that each piece of the journey meets customer expectations.
• Collecting documents: Ensuring clients meet the criteria for boarding, handling the process of account opening.
• Responding to queries: Addressing inquiries and requests promptly through email and chat communication channels.
• Gathering and analyzing customer feedback: Proactively collecting and evaluating customer feedback to identify areas for improvement and enhance overall satisfaction.

Requirements

• Fluent English and Russian: both verbal and written
• Relevant job experience in financial industry is desirable.
• Higher degree in finance or economics will be an advantage.
• Passion for customer service and good problem-solving skills
• Ability to self-manage and work independently in a constantly changing environment

Why Join us?

Together, we're building an exciting investment business in a brand-new market. We offer an above-average salary, invest in employee growth, and have a star team. We take pride in fostering a culture of inclusivity, innovation, and excellence. When you become a part of our team, you'll not only contribute to our success but also find opportunities for personal and professional growth.