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Mid-Market Customer Success Manager

Global-e

London

Hybrid

GBP 40,000 - 70,000

Full time

8 days ago

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Job summary

An innovative firm is seeking a Mid-Market Customer Success Manager to foster relationships with clients and drive revenue growth. In this dynamic role, you will connect with key business executives, providing strategic insights and ensuring the successful delivery of services. This hybrid position offers flexibility, allowing you to work both in the office and remotely. If you're passionate about customer success and have a knack for building relationships, this opportunity is perfect for you. Join a diverse team that values your contributions and empowers you to make a significant impact in the world of e-commerce.

Qualifications

1+ years experience in Account Management or Customer Success.
Experience in B2B software or SaaS preferred.

Responsibilities

Develop long-term relationships with assigned clients.
Generate revenue through up-selling and cross-selling.
Prepare performance reports and analyze clients’ KPIs.

Skills

Account Management

Customer Success Management

B2B Sales

Analytical Skills

Communication Skills

Negotiation Skills

Project Management

Education

BA/BS degree or equivalent

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Join to apply for the Mid-Market Customer Success Manager role at Global-e

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic and more.

We are looking for an Mid-Market Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.

The Mid-Market Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs.

This is a hybrid position with 3 days in the office and 2 days remote.

Responsibilities:

Operate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process.
Develop a trusted advisor relationship with key accounts, mainly with C-levels.
Generate revenue though up-selling and cross-selling existing accounts.
Proactively identify expansion opportunities in addition to any red flags.
Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs.
Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.
Build and maintain strong and long-lasting client relationships.

Requirements:

At least 1+ years experience in an Account Management or Customer Success Manager role.
Prior B2B experience in a software, logistics or SaaS company preferred.
Proven ability to manage multiple projects at a time.
Experience in generating revenue by expanding on an existing book-of-business.
Experience in delivering client-focused solutions based on customer needs.
Strong analytical skills with the ability to present data and trends to internal and external clients.
Excellent verbal and written English communications skills.
Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
Excellent listening, negotiation and presentation skills.
BA/BS degree or equivalent preferable.
With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary.

Note: Unfortunately, we are unable to support with visa sponsorships.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Technology, Information and Internet

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