Customer Success Manager

FREE NOW; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to enhance customer relationships and drive product success. You will manage UK Mid Market customers, providing insights and collaborating with stakeholders. Join a dynamic team and contribute to improving customer journeys.

Benefits

Flexible working arrangements

LinkedIn Learning

Sabbatical & special leave policies

WeRoad partnership

Birthday off

Short term EU work policy

Mobility Credit

Health Insurance

Employee assistance program

Qualifications

• At least 2 years of professional experience.
• Strong strategic and analytical thinking.

Responsibilities

• Manage and advise Mid Market customers in the UK.
• Provide valuable insights and performance data.

Skills

Analytical Thinking

Customer Orientation

Sales Understanding

English

Tools

Tableau

Metabase

Excel

Jira

Job description

Location : London

As a Customer Success Managerat FREENOW for Business, you are the primary point of contact for our business customers. You are responsible for their success and our growth. Together with the team, you develop strategies and initiatives to enhance our product for our customers and help them use it as efficiently and successfully as possible. You shape the entire customer journey—from activation to ongoing account management—while being supported by an international team that brings engagement, passion, and ideas to the table.

YOUR DAILY ADVENTURES WILL INCLUDE:

• You manage and advise Mid Market customers in the UK, building strong and long-term relationships.
• You continuously provide valuable insights and performance data to support your customers.
• Your analytical mindset helps you derive actionable insights from data.
• You collaborate closely with internal and external stakeholders and take full responsibility for the UK market.

Our Tech Tools/Core Competences: Tableau | Metabase | Excel | Jira

TO BE SUCCESSFUL IN THIS ROLE:

• At least 2 years of professional experience
• Strong strategic and analytical thinking
• Sales understanding and customer orientation
• Excellent English skills (written and spoken)

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements

• LinkedIn Learning

• Sabbatical & special leave policies

• WeRoad partnership

• Birthday, 24th + 31st December off

• Short term EU work policy

• Mobility Credit

• Health Insurance

• Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work .

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US: ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.