Customer Success Manager UK

Matteappen Magma; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a rapidly expanding startup dedicated to improving maths education as a Customer Success Manager. You will engage with teachers and school leaders, ensuring they maximize the value of our innovative platform. Your role will involve hands-on training and support, making a meaningful impact on education. If you thrive in fast-paced environments and have a passion for helping others, this is the perfect opportunity for you.

Benefits

Competitive salary and bonus package

Growth opportunities

Fun work environment

Qualifications

• Minimum of 3 years of professional experience.
• Experience in Customer Success or Account Management; SaaS experience is a strong plus.

Responsibilities

• Ensure teachers, pupils, and school leaders know how to use Magma effectively.
• Manage implementation, organization-wide assessments, deliver training.

Skills

Customer Success

Account Management

Communication

Teamwork

Education

University Degree

Job description

About Magma

Magma is a startup that has quickly grown to become the leading platform for data-driven maths education. By leveraging handwritten solutions in a digital format, Magma allows teachers to emphasize creativity in maths while gaining key insights into students' progression. This creates a more engaging, inclusive, and pedagogical maths class for all students.

Maths remains the largest challenge for schools, with one in five students in Year 9 identified as low performers. Maths is a core pillar for career development, and we believe that improving school maths offers significant opportunities to enhance educational outcomes and future prospects for children and young adults.

Magma is now expanding rapidly across Europe and the US. We are an ambitious team on a meaningful mission to improve maths education for millions of children. We do this by adhering to our core values:

• Ownership: We act as owners
• Teachers first: We prioritize teachers' needs
• Ambition: We aim high
• Teamwork: We collaborate effectively

The Role

Our Customer Success team works closely with our most important stakeholders: our customers and users. We ensure they derive maximum value from our product. We are seeking an outgoing, curious, and responsible individual comfortable managing multiple projects simultaneously.

As a Customer Success Manager, your main goal is to ensure teachers, pupils, and school leaders within our partner trusts and councils know how to use Magma effectively—and that they remain satisfied and supported over time. Your role will involve working with trusts and councils at a central level to manage implementation, organization-wide assessments, deliver training, and explore tailored support options. Additionally, you'll visit classrooms regularly, engaging directly with teachers, school leaders, and pupils. This role is hands-on, rewarding, and fun.

Magma UK is a true startup, having entered the UK market in August 2024. Your proactive efforts to ensure customer success and help develop scalable processes will be vital for our growth.

Who you are and what you know

To succeed, you should:

• Be highly ambitious and driven by challenging targets
• Be energetic, outgoing, and thrive in fast-paced social environments
• Be independent, solutions-oriented, and patient
• Enjoy helping others grow and be confident presenting to large groups
• Build strong, trust-based relationships easily
• Work well collaboratively across teams
• Have a proven track record of delivering excellent service and exceeding expectations
• Quickly adapt to new situations and continuously seek to improve the user experience
• Be proactive, reliable, and willing to go the extra mile when needed

Requirements

• Experience in Customer Success or Account Management; SaaS experience is a strong plus
• Experience in Education is a strong plus
• Experience working in a startup environment is a strong plus
• Minimum of 3 years of professional experience
• A university degree is highly advantageous
• Confidence in Primary and Secondary Maths is beneficial

What we offer

• Be part of an exciting journey with a young, ambitious company
• Work with fantastic colleagues in a fun environment with growth opportunities
• Competitive salary and bonus package
• The chance to make a meaningful impact on education and society worldwide

Start: August

Location: 15-19 Bloomsbury Way, London, WC1A 2TH