Customer Success Manager

Valsoft Corporation; United Kingdom; Remote; GBP 40,000 - 80,000; Full time

Job summary

An innovative firm is seeking a proactive Customer Success Manager to enhance customer satisfaction and retention. This role involves managing a portfolio of European clients, utilizing tools like Salesforce and Jira to track customer interactions and resolve issues. You will play a key role in advocating for customer needs and driving the adoption of new technologies, including AI and automation. With a focus on building strong relationships, you will conduct regular reviews and provide training to ensure customers maximize the value of the platform. Join a dynamic team and make a significant impact in the aviation industry!

Qualifications

• Experience in Customer Success or Account Management in a SaaS environment.
• Strong communication and analytical skills for tracking customer success metrics.

Responsibilities

• Serve as the primary contact for European customers and monitor customer health metrics.
• Collaborate with internal teams to advocate for customer needs and drive adoption.

Skills

Customer Success Management

Communication Skills

Analytical Skills

Relationship Building

Adaptability

Understanding of AI and Automation

Education

Experience in SaaS Business

Tools

Salesforce

Jira

Monday.com

Job description

Job Title: Customer Success Manager

Company: Oases (Commsoft)

Location: United Kingdom (Remote)

Type: Full-Time

Reporting to: Senior Customer Success Manager

OASES.aero is a leading SaaS platform specializing in maintenance and engineering software for the aviation industry. We empower our customers with innovative, efficient, and scalable solutions that enhance operational performance. As we continue to grow, we are looking for a proactive and customer-focused Customer Success Manager to join our team and help drive customer satisfaction, retention, and adoption.

The Role

As a Customer Success Manager, you will be the primary point of contact for a portfolio of customers based in europe, ensuring they receive timely and effective support. You will play a key role in managing escalations, collaborating with internal teams, and ensuring customers maximise the value of OASES. We are looking for someone who is not just passionate about customer success but also forward-thinking about AI and tech—someone who believes in the power of automation and innovation to improve workflows, enhance efficiency, and create a seamless customer experience. This role requires occasional travel to meet customers and attend industry events.

Key Responsibilities

• Serve as the primary point of contact for our European customers.
• Monitor customer health metrics and proactively address challenges to drive retention. Support software releases by providing guidance and communication to customers. Utilise ticketing systems like Jira to track and manage customer issues.
• Use platforms such as Salesforce and Monday.com to manage customer interactions and workflows.
• Collaborate with internal teams, including product, support, and development, to advocate for customer needs.
• Conduct regular business reviews and support training sessions to drive adoption. Identify upsell and expansion opportunities by understanding customer requirements. Adapt to a fast-changing environment, ensuring flexibility in managing customer needs and internal processes.
• Helping the team with the adoption of AI and automation within our processes, helping customers leverage new technologies.
  
  

About You

• Previous experience in Customer Success, Account Management, or a related field in a SaaS business.
• Experienced using Customer Success tools, including Jira, Salesforce and Monday.com.
• Strong ability to build and maintain customer relationships.
• Excellent communication and presentation skills.
• Analytical mindset with experience in tracking customer engagement and success metrics.
• Ability to adapt to evolving business needs and customer expectations.
• Willingness to travel occasionally for customer meetings and industry events.
• Understands AI and Automation
• Legally authorised to work in the UK
  
  

For more information about Oases, please visit our website at https://www.oases.aero/

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

#ValsoftG1

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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