Client Success Manager - EMEA

Guidepoint; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Excellent medical coverage (BUPA)

Professional development opportunities

Social events

Volunteer days

Job summary

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for institutional clients in London. This hybrid role centers on driving engagement and revenue growth, acting as the primary liaison across client relationships and cross-functional teams.

You will develop tailored engagement plans, conduct product demonstrations, and collaborate with sales to secure renewals and upsell opportunities while gathering feedback to inform product

Qualifications

• 2+ years of professional work experience in B2B product sales for institutional investors (e.g., Mutual Funds, Hedge Funds, Private Equity, VC).
• Ability to engage with senior business leaders with innovative content and ideas.
• Clear, concise messaging and strong communication skills.

Responsibilities

• Serve as the primary advocate for the Insights product with institutional clients and foster relationships with key stakeholders.
• Develop personalized engagement plans based on investment strategy and client interests.
• Monitor and drive client engagement through direct outreach: emails, demos, virtual and onsite meetings.
• Collaborate with sales to ensure renewals, drive upsell opportunities and trial conversions.
• Gather feedback to inform product development, marketing strategies, and sales efforts.

Skills

B2B product sales

Institutional investor engagement

Excellent communication

Team collaboration

Independence

Education

Bachelor's or Master's degree

Job description

Overview:

Guidepoint Insights is an events-based primary research platform that helps our clients leverage the Guidepoint expert network and deepen their understanding of the most pressing topics affecting public and private companies across the globe. We host timely, high-quality moderated events daily to help clients navigate complex topics, reduce research times, bring focus to what matters, and make better business decisions.

Play a vital role in Guidepoint’s success.

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.

This is a hybrid role located in London.

What You'll Do:

• Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts

What You Have:

• Bachelors or masters degree from an accredited University
• 2+ years of professional work experience, with a focus on B2B product sales for institutional investors such as Mutual Funds, Hedge Funds, Private Equity, Venture Capital
• Understanding of the institutional investment industry and ability to engage with senior business leaders with innovative content and ideas
• Excellent communication skills, with the ability to distill complex issues into clear and concise messages
• Intellectual curiosity, adaptability, and a team-first collaborative approach
• Demonstrated ability to work both independently and as part of a team, with a commitment to delivering results

What We Offer:

• Competitive salary, bonus and benefits
• Excellent medical coverage through BUPA
• Excellent professional development opportunities
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour, Social Events, Summer Fridays
• Year-round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs
• Volunteer days

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision-making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.

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