EMEA Client Success Manager - Insights Platform

Guidepoint; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Excellent medical coverage (BUPA)

Professional development opportunities

Social events

Volunteer days

Job summary

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for institutional clients in London. This hybrid role centers on driving engagement and revenue growth, acting as the primary liaison across client relationships and cross-functional teams.

You will develop tailored engagement plans, conduct product demonstrations, and collaborate with sales to secure renewals and upsell opportunities while gathering feedback to inform product

Qualifications

• 2+ years of professional work experience in B2B product sales for institutional investors (e.g., Mutual Funds, Hedge Funds, Private Equity, VC).
• Ability to engage with senior business leaders with innovative content and ideas.
• Clear, concise messaging and strong communication skills.

Responsibilities

• Serve as the primary advocate for the Insights product with institutional clients and foster relationships with key stakeholders.
• Develop personalized engagement plans based on investment strategy and client interests.
• Monitor and drive client engagement through direct outreach: emails, demos, virtual and onsite meetings.
• Collaborate with sales to ensure renewals, drive upsell opportunities and trial conversions.
• Gather feedback to inform product development, marketing strategies, and sales efforts.

Skills

B2B product sales

Institutional investor engagement

Excellent communication

Team collaboration

Independence

Education

Bachelor's or Master's degree

Job description

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for institutional clients in London. This hybrid role centers on driving engagement and revenue growth, acting as the primary liaison across client relationships and cross-functional teams.

You will develop tailored engagement plans, conduct product demonstrations, and collaborate with sales to secure renewals and upsell opportunities while gathering feedback to inform product