Associate, Client ServiceLondon, England, United Kingdom

Guidepoint Australia; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Bonus

BUPA medical coverage

Professional development

Social events and team building

Volunteer days

Job summary

Guidepoint is seeking an Associate on the Client Service team in London to connect clients with subject-matter experts who can inform business decisions. You will recruit new experts, build profiles, and collaborate with Project Managers to meet client requests.

The role offers a hybrid London office setup and requires a right to work in the UK. As part of a team-oriented culture, you will engage with a wide range of industries, develop strategic approaches for client questions, and participate

Qualifications

• Bachelor’s degree or equivalent required.
• Previous internship/volunteering/extracurriculars.
• The right to work in the UK.

Responsibilities

• Identify experts for client projects to provide consultations.
• Work with Project Managers to plan strategies for client requests.
• Use LinkedIn, press releases, case studies, and online sources to identify suitable experts.
• Identify the best leads and invite them to join Guidepoint’s network.
• Screen experts to determine their suitability and develop professional profiles for clients.

Skills

Sales/lead gen

KPI driven

Communication

Time management

Teamwork

Education

Bachelor’s degree

Job description

Overview

The Client Service team connects Guidepoint’s clients with subject‑matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours. The Client Service team connects Guidepoint’s clients with subject‑matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our London office.

All applicants must have the right to work in the UK.

Interview Process

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are

• Team‑oriented and collaborative
• Hard‑working professionals who strive for excellence
• Built‑in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands‑on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects
• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars
• The right to work in the UK

Skills You Will Bring

• Desire to work in a sales/lead generation role that is KPI and metrics‑driven
• Ability to work in a fast‑paced, results‑oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer

• Competitive salary, bonus and benefits
• Excellent medical coverage through BUPA
• Excellent professional development opportunities
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour, Social Events, Summer Fridays
• Year‑round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs
• Volunteer days

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision‑making process. Powered by innovative technology, real‑time data, and hard‑to‑source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.75 million experts, and Guidepoint’s 1,600 employees worldwide we inform leading organizations’ research by delivering on‑demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.