Institutional Client Success Manager | Hybrid (London)

Guidepoint London; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Bonus and benefits

Excellent medical coverage through BUP

Professional development opportunities

Volunteer days

Social events

Job summary

Guidepoint London is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line.

Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial

Qualifications

• Bachelors or masters degree from an accredited University.
• 2+ years of professional work experience in B2B product sales for institutional investors.
• Understanding of the institutional investment industry and ability to engage with senior leaders.
• Excellent communication skills with ability to distill complex issues into clear messages.
• Intellectual curiosity, adaptability and a team-first collaborative approach.

Responsibilities

• Serve as the primary advocate for the Insights product with institutional clients and foster relationships with key stakeholders.
• Develop personalized engagement plans for each client depending on investment strategy and sector coverage.
• Monitor and drive client engagement through direct outreach, product demonstrations, and meetings.
• Collaborate with sales team to ensure renewals, upsell opportunities and trial conversion.
• Acquire client feedback to inform product development, marketing strategies, and sales efforts.

Skills

CRM skills

Client engagement

Communication skills

Team collaboration

Education

Bachelor's or Master's degree

Job description

Guidepoint London is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line.

Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial