Associate, Client Service

Guidepoint London; Greater London; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Medical insurance (BUPA)

Career development

Social events

Volunteer days

Employee assistance program

Job summary

Guidepoint London is seeking an Associate in the Client Service team to connect clients with subject-matter experts and deliver tailored insights. You will recruit new experts, screen candidates, and curate profiles for client consultations, while partnering with Project Managers to satisfy client requests in a fast-paced, KPI-driven, hybrid London environment.

This role offers career development, mentorship, and opportunities to grow within Guidepoint’s global network of experts, with the right

Qualifications

• Bachelor’s degree.
• Previous internship/volunteering/extracurriculars.
• The right to work in the UK.

Responsibilities

• Identify the best experts to join our network to provide consultations for client projects.
• Work with Project Managers to develop strategies for satisfying each client project request.
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered.
• Identify the best leads and invite them to join our network to participate in consultations with our clients.
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients.

Skills

Sales / lead generation

KPI driven

Communication skills

Time management

Team player

Curiosity to learn

Organizational skills

Education

Bachelor’s degree

Job description

Overview:

The Client Service team connects Guidepoint’s clients with subject‑matter experts to better inform their business decisions. They take the time to understand each client’s specific research needs and deliver the experts closest to the topic, often within hours.

Play a vital role in Guidepoint’s success.

As an Associate on the Client Service team, you will understand your client’s unique business questions and identify the experts who can best provide the answers. You will find and recruit new experts into our network of over 1,250,000 Guidepoint Advisors, determining which ones are best suited to speak with the client. For many of our employees, the Associate role provides a unique opportunity to put core business skills into practice, as well as gain exposure to a wide range of industries and disciplines.

This is a hybrid position out of our London office.

All applicants must have the right to work in the UK.

Interview Process:

• Meet your Guidepoint Recruiter!
  • Initial Candidate Screen
• Meet the Guidepoint Teams!
  • Hiring Manager Interview
• Mock Assessment (Role dependent)
  • Complete a simulated client request and gain more insight into the role
• Mock Interview
  • Discuss your assessment with the Guidepoint teams
• Interview Process Outcome

Who We Are:

• Team‑oriented and collaborative
• Hard‑working professionals who strive for excellence
• Built‑in mentorship to help you drive and improve your project management and customer service skills, to deliver excellent results for clients
• Hands‑on leadership to help you develop your career and provide opportunities for upward mobility within Guidepoint
• Guidepoint is passionate about your career growth: Check out our Client Service Career Trajectory.

What You Will Own:

• Operate in a sales role, identifying the best experts to join our network to provide consultation for client projects
• Work with Project Managers to develop strategies for satisfying each client project request
• Utilize LinkedIn, press releases, case studies, and the internet to identify the best experts for our clients to get their strategic or investment questions answered
• Identify the best leads and invite them to join our network to participate in consultations with our clients
• Screen experts to determine their suitability for each specific client project and develop professional profiles to present to your clients

Experience You Will Bring:

• Bachelor’s degree
• Previous internship/volunteering/extracurriculars
• The right to work in the UK

Skills You Will Bring:

• Desire to work in a sales/lead generation role that is KPI and metrics‑driven
• Ability to work in a fast‑paced, results‑oriented environment
• Excellent time management and organizational skills
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Demonstrated ability to work both individually and as part of a team

What We Offer:

• Competitive salary, bonus and benefits
• Excellent medical coverage through BUPA
• Excellent professional development opportunities
• Supportive culture that celebrates and rewards success
• Monthly Happy Hour, Social Events, Summer Fridays
• Year‑round company sponsored sports and team building events
• Informal work environment
• Employee Assistance Programs
• Volunteer days

About Guidepoint:

Guidepoint powers end-to-end research workflows for the world’s best research teams.

Backed by a global network of more than 2 million experts and over 1,600 employees, Guidepoint delivers real-time access to expertise, primary research, and actionable knowledge that help organizations make informed decisions. Through consultations, surveys, events, proprietary content, and AI-enabled tools, we support every stage of the decision‑making process—from developing hypotheses and gathering insights to validating assumptions and building conviction for critical decisions.

At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which enables us to foster meaningful connections and a broad range of perspectives. We are committed to creating an inclusive and welcoming environment where individuals of all backgrounds, identities, and experiences can contribute and succeed.