Client Success Manager – Creative Studio & Print

Kaizen Print; Belfast City District; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Free parking onsite

Excellent team culture

Job summary

Kaizen Print in Belfast is seeking an organised, proactive Account Manager to join our Client Services team. You will be at the front line of client relationships, supporting existing clients, handling enquiries, and guiding design and print projects from brief through to completion and invoicing.

You will collaborate with design and production teams to ensure briefs are clear, projects run on time, and the customer experience remains outstanding at every stage.

Qualifications

• 3+ years’ experience in a client-facing role.
• Experience preparing and closing quotes and managing projects through to invoicing.
• Experience in a design agency or print company is advantageous.

Responsibilities

• Manage design and print projects from initial enquiry through delivery and invoicing.
• Act as a key point of contact for clients via phone, email and in-person enquiries.
• Provide day-to-day support to existing client base, ensuring projects run smoothly and on time.
• Build and maintain strong client relationships through proactive communication and follow-up.
• Re-engage lapsed clients to identify new opportunities and support growth.
• Collaborate with internal design and production teams to ensure briefs are clear and delivered to a high standard.
• Assist with front-of-house responsibilities and welcome visitors.
• Support the wider Client Services team with administrative tasks.
• Work with the team to meet revenue targets and business growth opportunities.

Skills

Client-facing experience

Organisational skills

Verbal and written communication

Client relationships

Quotes and invoicing

Job description

Kaizen Print in Belfast is seeking an organised, proactive Account Manager to join our Client Services team. You will be at the front line of client relationships, supporting existing clients, handling enquiries, and guiding design and print projects from brief through to completion and invoicing.

You will collaborate with design and production teams to ensure briefs are clear, projects run on time, and the customer experience remains outstanding at every stage.