Customer Success Manager

Frey Consulting Group; Peterborough; On-site; GBP 28,000 - 55,000; Full time

Benefits offered by this job

Company pension scheme

Free on-site parking

Job summary

Frey Consulting Group in the United Kingdom is seeking a Customer Success Manager to nurture relationships across a growing client portfolio and ensure exceptional service throughout the customer journey.

You will own the customer lifecycle, conduct regular check-ins, coordinate with internal teams, and drive outcomes using CRM data and MS Office tools.

Qualifications

• Previous experience in Customer Success, Account Management, Client Services or Customer Relationship Management.
• Outstanding communication and relationship-building skills with the ability to establish trust at all levels.
• Experience using CRM systems to manage customer accounts and maintain accurate records.
• A proactive and solutions-focused approach with excellent problem-solving skills.
• Strong IT skills, including Microsoft Office applications.

Responsibilities

• Manage and develop relationships with a portfolio of existing customers, becoming their primary point of contact.
• Proactively engage with customers through regular service reviews and check-ins to ensure they remain satisfied and supported.
• Build a thorough understanding of each customer's requirements, ensuring their needs are communicated effectively across the business.
• Maintain accurate customer records, contracts and contact information within the CRM system, ensuring all data is current and compliant.
• Coordinate with Operations, Engineering and other internal teams to ensure customer expectations are consistently met.
• Monitor customer satisfaction, resolve service-related issues and drive positive outcomes.
• Produce account reports, track customer activity and identify opportunities to improve the customer experience.

Skills

Communication

Relationship-building

CRM proficiency

Problem-solving

IT literacy

Tools

CRM systems

Microsoft Office

Job description

Are you passionate about nurturing lasting customer relationships and ensuring clients receive an outstanding service? We're recruiting for a Customer Success Manager to join a well-established organisation operating within a specialist service sector, supporting a wide range of clients across the UK, where long-term partnerships and service excellence are key to success. This is an exciting opportunity to take ownership of an established portfolio of customers, acting as their trusted advisor and ensuring they continue to receive exceptional support throughout their journey. If you enjoy developing relationships, solving problems and helping customers achieve the best possible outcomes, please get in touch.

Customer Success Manager's Key Responsibilities:

• Manage and develop relationships with a portfolio of existing customers, becoming their primary point of contact.
• Proactively engage with customers through regular service reviews and check-ins to ensure they remain satisfied and supported.
• Build a thorough understanding of each customer's requirements, ensuring their needs are communicated effectively across the business.
• Maintain accurate customer records, contracts and contact information within the CRM system, ensuring all data is current and compliant.
• Coordinate with Operations, Engineering and other internal teams to ensure customer expectations are consistently met.
• Monitor customer satisfaction, resolve service-related issues and drive positive outcomes.
• Produce account reports, track customer activity and identify opportunities to improve the customer experience.

Skills & Experience Required as a Customer Success Manager:

• Previous experience in Customer Success, Account Management, Client Services or Customer Relationship Management.
• Outstanding communication and relationship-building skills with the ability to establish trust at all levels.
• Experience using CRM systems to manage customer accounts and maintain accurate records.
• A proactive and solutions-focused approach with excellent problem-solving skills.
• Strong IT skills, including Microsoft Office applications.

Benefits Package:

• Company pension scheme.
• Free on-site parking.

Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK.