Client Success Lead at United-Media

United Media; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Market-competitive compensation

International travel opportunities

Unlimited growth potential

Invaluable transferable skills through training

Job summary

United Media in Greater London is seeking a leader to shape their client success strategy. You will manage and mentor a high-performing team while ensuring operational excellence.

The ideal candidate has over 5 years of leadership experience in a similar role and is passionate about scaling businesses. Offering a market-competitive salary and promotion opportunities, this position is your chance to make a tangible impact.

Qualifications

• 5+ years of leadership experience in a fast-paced environment.
• Strong project management and process creation skills.
• Proven track record in client success/functions management.

Responsibilities

• Manage and mentor the client success team.
• Implement best practices for scaling and internationalizing functions.
• Build cross-departmental processes for efficiency.

Skills

Leadership experience

Project management

Analytical skills

Client success management

Coaching and mentoring

Job description

About us

United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights, and SetSales).

Context for the Role

You’ll have the chance to shape and execute the company’s client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high‑performing team while directly influencing the company’s continued expansion. If you’re passionate about scaling a business and being part of a forward‑thinking company, this is the perfect time to join and make your mark.

Reporting Structure

You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments while impacting all areas of the business at this exciting early growth stage. You will become an integral part of the management team and work closely with the founders.

Responsibilities

As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process, and reporting performance to clients.

• Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top‑performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
• Enable exponential growth and expansion by focusing on what’s most important – the customer and their success.
• Implement people management best practices and the team spirit required to scale and internationalize the functions across all markets.
• Build and harmonize cross‑departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
• Work very closely with the organization to take a product‑led approach in creating an incredible user journey, end‑to‑end.

Requirements

• 5+ years of leadership experience in related roles within a fast‑paced, high‑growth environment.
• Strong project management and process creation skills and strong ability to prioritize.
• A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup.
• Experience in client success / business operations, ideally in a high‑growth business.
• Strong analytical skills and fluency across relevant tools paired with commercial acumen.
• Proven success in applying automation to scale operations.
• A passion for people! Coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high‑performing culture.
• Proven success in growing the client/customer success function and overall customer‑focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business.

What the company offers

• The opportunity of having a real impact – you’ll be getting operational experience in a start‑up where both your work and the results are highly tangible and matter to the business.
• An inspiring, diverse, highly motivated, and international working atmosphere.
• Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
• Market‑competitive compensation.
• Travel opportunity: you will be joining our conferences overseas.
• Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project management skills through experience and training.

Start date

Flexible.

Monday‑Friday we work from our office and do not offer remote work.