Customer Account Manager at SetSales

SetSales; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Market-competitive compensation

Travel opportunities to conferences

Internal promotion track

International working atmosphere

Job summary

SetSales is looking for a Head of Client Success to lead and scale the client success and operations teams at an exciting growth stage. You will report to the Founder/CEO and partner across departments to drive customer success and revenue growth.

You will shape strategy, mentor leaders, implement scalable processes, and internationalize operations to support rapid market expansion. The role offers high impact and strong growth potential in a fast‑moving environment.

Qualifications

• 5+ years of leadership in fast‑paced, high‑growth environments.
• Experience leading client success, operations or growth in a startup.
• Proven ability to scale teams and processes across markets.
• Strong analytical skills and commercial acumen.
• Experience applying automation to scale operations.

Responsibilities

• Lead and mentor the client success team; foster a collaborative, high‑performing culture.
• Drive growth by focusing on customer success and expansion opportunities.
• Scale and internationalize functions with best‑in‑class people management.
• Build cross‑departmental processes for efficiency and superior customer satisfaction.
• Collaborate on a product‑led end‑to‑end user journey.

Skills

Leadership

Project management

Process design

Client success

Operations

Automation

People leadership

Growth strategy

Tools

CRM tools

Automation platforms

Job description

About Us

SetSales is Northern Europe's leading sales community and aims to connect and develop commercially‑minded executives, decision makers in sales, and aspiring entrepreneurs. We are connecting more than 4,000 professionals from more than 15 countries every year.

SetSales is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc.

Context for the Role

You’ll have the chance to shape and execute the company’s client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success.

With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high‑performing team while directly influencing the company’s continued expansion. If you’re passionate about scaling a business and being part of a forward‑thinking company, this is the perfect time to join and make your mark.

You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders.

Responsibilities

As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process, and reporting performance to clients. This role is a critical part of the company’s continued growth and success.

• Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top‑performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
• Enabling exponential growth and expansion by focusing on what’s most important – the customer, and their success.
• Implementing people‑management best practices and the team spirit required to scale and internationalize the functions across all markets.
• Building and harmonizing cross‑departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
• Working very closely with the organization to take a product‑led approach in creating an incredible user journey, end to end.

Requirements

• 5+ years of leadership experience in related leadership roles in a fast‑paced high‑growth environment
• Strong project‑management and process‑creation skills and strong ability to prioritize.
• A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
• Experience in client success / business operations, ideally in a high‑growth business
• Strong analytical skills and fluency across relevant tools paired with commercial acumen
• Proven success in applying automation to scale operations
• A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high‑performing culture
• Proven success in growing the client/customer success function and overall customer‑focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business

What the company offers

Unique opportunity to take ownership of client success in an ambitious company experiencing high year‑on‑year growth. To ensure a never‑ending growth curve, we provide you with:

• The opportunity of having a real impact – you’ll be getting operational experience in a start‑up where both your work and the results are highly tangible and matter to the business.
• An inspiring, diverse, highly motivated, and international working atmosphere
• Unlimited growth potential in our company – we strongly believe in and have a track record of promoting internally.
• Market‑competitive compensation.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills – boost your interpersonal, research, organisation, outreach and project‑management skills through experience and training.

Start date

Flexible

Work arrangement

Monday – Friday we work from our office and do not offer remote work.