Client Success Lead at CFO Insights

CFO Insights; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Market-competitive compensation

Unlimited growth potential

Opportunity for international travel

Invaluable transferable skills training

Job summary

CFO Insights, located in Greater London, is seeking a strategic leader for their newly created Client Success position. You will report to the CEO and have the opportunity to shape the client success strategy while mentoring a high-performing team.

Your role will be vital in scaling operations, enhancing customer satisfaction, and ensuring tangible business growth. This position promises not just challenges but also considerable rewards as you help drive expansion within a dynamic startup atmosphere.

Qualifications

• 5+ years of leadership experience in a related role at a high-growth company.
• Strong project management skills with the ability to prioritize.
• Experience in scaling operations and client success in a growth startup.

Responsibilities

• Manage and mentor the client success team.
• Focus on customer success and organizational growth.
• Build cross-departmental processes for efficiency.

Skills

Leadership experience

Project management

Analytical skills

Client success expertise

Job description

Overview

CFO Insights is Northern Europe's largest CFO forum and aims to connect and develop CFOs, finance leaders, and tomorrow's innovators by addressing the issues of the future CFO. We are connecting more than 11,000 professionals from more than 15 countries. CFO Insights is part of United Media which focuses on building large-scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

Context for the Role

You'll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company's success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.

You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for

Responsibilities

• Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
• Enabling exponential growth and expansion by focusing on what's most important - the customer, and their success.
• Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
• Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
• Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.

Requirements

• 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
• Strong project management and process creation skills and strong ability to prioritize.
• A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
• Experience in client success / business operations, ideally in a high growth business
• Strong analytical skills and fluency across relevant tools paired with commercial acumen
• Proven success in applying automation to scale operations
• A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
• Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business

What the company offers

• The opportunity of having a real impact - You'll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
• An inspiring, diverse, highly motivated, and international working atmosphere
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Market-competitive compensation.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, research, organisation and project management skills through experience and training.

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.