Client Success Manager at United-Media

United Media; City Of London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading media and conferences company in the United Kingdom is seeking a Client Success professional. This role offers the unique opportunity to take ownership, have a tangible impact, and enjoy unlimited growth potential. The ideal candidate will be well-organized, detail-focused, and possess 3+ years in client management. Attractive compensation and travel opportunities to conferences are provided.

Benefits

Unlimited growth potential

Travel opportunities

Attractive compensation package

Transferable skills development

Qualifications

• 3+ years of experience in client management, account management, or customer success roles.
• Ability to take ownership and be proactive in work.
• Must have a UK work permit.

Responsibilities

• Coordinate resources and deliver exceptional service to clients.
• Serve as the primary contact for clients throughout the event delivery.
• Maintain records of client interactions using the CRM.

Skills

Client management

Account management

Proficiency in CRM software

Organizational skills

Interpersonal skills

Project management

Detail-oriented

Education

Bachelor's or Master's degree

Tools

CRM software

Google Docs Editors

Job description

United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights and SetSales).

What we offer you

As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:

• The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience
• Attractive compensation package.
• Gain a lot of new relationships with global industry leaders while growing your personal brand.

Responsibilities:

• Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients.
• Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.
• Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events.
• Maintain accurate records of client interactions, contracts, and agreements using our CRM.
• Providing daily support to sponsors to facilitate their registration through our internal management systems.
• Building an internal knowledge base and helping with the onboarding of new clients.
• Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

What we expect from you

we are looking for candidates who:

• Take ownership of everything you do, be proactive and follow through on commitments.
• Are well-organised, and detail-focused and display the ability to structure and prioritise their work.
• Have acquired a bachelor’s or master’s degree with outstanding results
• Have a UK work permit
• Fast learning and competent with new systems
• Proficiency in CRM software and Google Docs Editors suite.
• 3+ years of experience in client management, account management, or customer success roles.