Customer Account Manager at United-Media

United Media; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Market-competitive compensation

Unlimited growth potential

Travel opportunities

Job summary

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency. The ideal candidate will have a strong background in leadership, project management, and a passion for cultivating a high-performing culture. Join us to make a significant impact in an ambitious and dynamically growing environment.

Qualifications

• 5+ years of experience in leadership roles, particularly in high growth environments.
• Strong project management and prioritization skills.
• Experience in scaling client success and operations functions.

Responsibilities

• Manage and mentor the client success team effectively.
• Drive exponential growth with a focus on customer success.
• Establish efficient cross-departmental processes.

Skills

Leadership experience

Project management skills

Analytical skills

Customer success knowledge

Coaching and mentoring

Job description

London, United Kingdom

About us

United Media focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one. (Insurtech Insights, Presidents Summit, Private Equity Insights, HRtechX, CFO insights, Retail Insights and SetSales).

Context for the Role

You’ll have the chance to shape and execute the company's client success strategy, collaborate with talented teams, and make a tangible impact on the company’s success. With a rapidly expanding market presence, this role offers both challenge and reward, providing the opportunity to lead a high-performing team while directly influencing the company's continued expansion. If you're passionate about scaling a business and being part of a forward-thinking company, this is the perfect time to join and make your mark.

You will report directly to the Founder / CEO in this newly created position and will be tasked to scale the client success and operations departments, while getting the chance to impact all areas of the business at this exciting early growth stage. Specifically, you will become an integral part of the management team and work closely with the founders and be responsible for

Responsibilities

As an essential member of the leadership team, you will be accountable for delivery to all clients. You and your team will be responsible for onboarding new clients, managing the delivery process and reporting performance to clients. This role is a critical part of the company continued growth and success.

• Team Leadership: Manage, grow and mentor the client success team, fostering a collaborative, top performing and innovative work environment. Set clear goals and expectations and evaluate team performance.
• Enabling exponential growth and expansion by focusing on what’s most important - the customer, and their success.
• Implementing people management best practices and the team spirit required to scale and internationalize the functions across all markets.
• Building and harmonizing cross-departmental processes across the entire company to ensure a maximum level of efficiency and customer satisfaction.
• Working very closely with the organization, to take a product-led approach in creating an incredible user journey, end to end.

Requirements

• 5+ years of leadership experience in related leadership roles in a fast paced high growth environment
• Strong project management and process creation skills and strong ability to prioritize.
• A track record of successfully leading and scaling similar functions, including but not limited to client success, operations, sales, growth/international expansion, in a growth startup
• Experience in client success / business operations, ideally in a high growth business
• Strong analytical skills and fluency across relevant tools paired with commercial acumen
• Proven success in applying automation to scale operations
• A passion for people! For coaching, mentoring, leading, and uplifting your teams, with an ability to create a happy, high performing, culture
• Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business

What the company offers

Unique opportunity to take ownership of client success in an ambitious company experiencing high year-on-year growth. To ensure a never-ending growth curve, we provide you with:

• The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business.
• An inspiring, diverse, highly motivated, and international working atmosphere
• Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally.
• Market-competitive compensation.
• Travel opportunity: You will be joining our conferences overseas.
• Invaluable transferable skills - boost your interpersonal, research, organisation, outreach and project management skills through experience and training.

Startdate

Flexible

Monday - Friday we work from our office and do not offer remote work.