UK Client Success Manager - Partnerships & Growth

Story Terrace Inc.; Manchester; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Salary & Bonus

Share Options

Holiday 25 days + bank holidays

Monthly Team Lunches

Company socials

Amazing Central Manchester office

Job summary

Housr in Manchester is seeking a Client Success Manager to own UK partner relationships across letting agents, landlords and property partners. You’ll manage around 100 accounts, from smaller low-touch to key accounts, ensuring value is delivered and relationships are nurtured.

You’ll work with the sales team to onboard clients, drive adoption, renewals and growth, and help build a structured CS function using HubSpot.

Qualifications

• Proven commercial experience in Customer Success or Account/Partner Management (3–6 yrs).
• Highly organized with a large account base.
• Strong communicator building trust with diverse clients.
• Commercially confident; relationship-led with growth asks.
• Experience with retention, renewals, upsell, revenue growth.
• CRM experience; HubSpot a bonus.
• Willing to travel and work in a fast-moving environment.
• PropTech or lettings experience useful but not essential.

Responsibilities

• Manage a portfolio of UK partner accounts across letting agents, landlords and property partners.
• Build strong, trusted relationships and be main contact at Housr.
• Support onboarding, training, adoption, renewals and growth.
• Collaborate with sales team to ensure client engagement.
• Identify upsell opportunities and deeper use of Housr.
• Improve account management workflows and HubSpot touchpoints.
• Track client health, retention, NPS and revenue opportunities.
• Meet clients in person and participate in partner events.
• Feed client insights to help improve partner journey.

Skills

Customer Success

Account Management

Partner Success

Communication

Organization

HubSpot

Travel readiness

Tools

HubSpot CRM

Job description

Housr in Manchester is seeking a Client Success Manager to own UK partner relationships across letting agents, landlords and property partners. You’ll manage around 100 accounts, from smaller low-touch to key accounts, ensuring value is delivered and relationships are nurtured.

You’ll work with the sales team to onboard clients, drive adoption, renewals and growth, and help build a structured CS function using HubSpot.