Client Success & Growth Leader

Salesfire UK; Tees Valley; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

24 holidays + Bank Holidays

Collaborative work environment

Exclusive client discounts

Company Pension Scheme

Personal development opportunities

Fully equipped kitchen

Supportive team environment

Job summary

Salesfire UK is looking for a Client Experience Manager to enhance client satisfaction through strategic relationship management. The role involves maintaining strong client communication, optimizing product usage, and identifying upsell opportunities, crucial for expanding Monthly Recurring Revenue.

Ideal candidates will have a minimum of 3 years in client success or account management within a SaaS environment and possess excellent communication and problem-solving skills. Expect a collaborative workplace that values contributions and personal development.

Qualifications

• 3+ years of experience in client success or account management, preferably in a SaaS company.
• Proven track record of managing and growing client accounts.

Responsibilities

• Manage a portfolio of clients to drive satisfaction and retention.
• Build and maintain strong client relationships through regular meetings.
• Collaborate on effective marketing strategies aligned with client goals.
• Identify upsell opportunities to contribute to Monthly Recurring Revenue.
• Monitor client performance metrics and prepare improvement recommendations.

Skills

Excellent communication and interpersonal skills

Problem-solving abilities

Attention to detail

Ability to analyse data

Customer-focused mindset

Self-motivated

Willingness to travel

Tools

CRM software

Client success tools

Job description

Salesfire UK is looking for a Client Experience Manager to enhance client satisfaction through strategic relationship management. The role involves maintaining strong client communication, optimizing product usage, and identifying upsell opportunities, crucial for expanding Monthly Recurring Revenue.

Ideal candidates will have a minimum of 3 years in client success or account management within a SaaS environment and possess excellent communication and problem-solving skills. Expect a collaborative workplace that values contributions and personal development.