Client Success Exec - Growth & Uncapped Commission

JGR Recruitment & Training Ltd; Bridgend; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Bonus and commission

Company pension

Perkbox access

Birthday day off

Family flexibility

Gym contribution

Counselling and physio

Wellbeing champions

Free parking

Company fleet vehicles

Job summary

JGR Recruitment & Training Ltd in Bridgend Head Office is seeking a Client Success Executive to manage a portfolio of existing customers, building trusted relationships and helping clients maximise the value of their technology investments.

You’ll conduct regular account reviews, coordinate with technical teams, and present solutions across IT Support, Cyber Security, Microsoft 365, Telecoms and Cloud Services to drive renewals and growth.

Qualifications

• Customer-focused and commercially aware
• Able to build trusted relationships with a varied customer base
• Proactive in renewals, retention and account growth
• Organised with strong CRM discipline
• Motivated by uncapped commission on upsell/cross-sell

Responsibilities

• Manage and develop a portfolio of existing customer accounts
• Build long-term relationships with key stakeholders and decision-makers
• Conduct regular account reviews and strategy meetings
• Propose and present additional services to benefit customers
• Coordinate with technical teams to ensure an exceptional customer experience
• Drive renewals and account growth through upsell/cross-sell

Job description

JGR Recruitment & Training Ltd in Bridgend Head Office is seeking a Client Success Executive to manage a portfolio of existing customers, building trusted relationships and helping clients maximise the value of their technology investments.

You’ll conduct regular account reviews, coordinate with technical teams, and present solutions across IT Support, Cyber Security, Microsoft 365, Telecoms and Cloud Services to drive renewals and growth.